AI receptionists that sign a HIPAA BAA
27 of the 60 AI receptionists we track say they sign a HIPAA business associate agreement. How you get it varies: some include it on any plan, others only on an enterprise plan, for an added fee or on request.
A HIPAA covered entity that lets an AI receptionist take patient calls needs a BAA with that vendor. A page that says “HIPAA compliant” without offering a BAA isn't enough, so we count only vendors whose own pages say they sign one.
Checked against vendor sources between October 15 and October 22, 2026
- Sign a BAA
- 27
- Don't say
- 32
- Say they don't
- 1
How each one offers the BAA
The lowest published plan may not include the BAA, and some BAAs don't name the AI product; the middle column says what each vendor states.
| Vendor | How you get the BAA | Lowest published plan | Checked |
|---|---|---|---|
| Aircall AI Voice Agent | On request | $175/mo | |
| Allo | With a $50-a-month add-on per workspace | $32/user/mo | |
| Arini | With its customers, and before integration per its Dentrix guide | Quote | |
| Assort Health | Under a customer BAA it publishes | Quote | |
| Dentina | As part of its contract with healthcare customers | $299/mo billed annually | |
| Dialpad AI Receptionist (Dialpad Resolve AI Agents) | Online, on any paid account; its BAA documents don’t name AI Agents | Quote | |
| Dialzara | On request | $29/mo | |
| echowin | Its pages don't say which plan or terms | $45/mo | |
| Goodcall | On the Scale plan ($299 a month) and Enterprise | $79/mo | |
| Hello Patient | With each client | Quote | |
| Hyro | As an exhibit to its license agreement, for customers who buy through resellers | Quote | |
| JustCall AI Voice Agent | On its own BAA form, not the customer’s | $99/mo | |
| My AI Front Desk (Frontdesk) | On any plan, including the free trial | $79/mo billed annually | |
| Newo.ai | Its pages don't say which plan or terms | $299/mo | |
| Nextiva XBert AI Receptionist | With its NextOS Professional HC bundle | $99/mo | |
| Phonely | For Enterprise customers | $50/mo | |
| Podium AI Employee | Under its terms of service when the client is a HIPAA covered entity or business associate | Quote | |
| RingCentral AI Receptionist (AIR) | For paying covered-entity customers | $39/mo | |
| Rosie | Its pages don't say which plan or terms | $49/mo | |
| Ruby | After signup, through its team | $250/mo | |
| Sonant | For agencies handling healthcare-adjacent commercial accounts | Quote | |
| Trillet | At no extra fee on Agency and Enterprise plans, not on the $49 receptionist plan | $49/mo | |
| Upfirst | On its quote-based Custom plan only | $24.95/mo | |
| Vida | With the Advanced Privacy add-on, priced through sales | $250/mo | |
| Viva AI | With each practice | $349/mo | |
| Weave AI Receptionist | As an addendum to its client agreement, which doesn’t name the AI receptionist | Quote | |
| Zoom Virtual Agent Receptionist | For HIPAA covered entities; it doesn’t say which services the BAA covers | $25/mo billed annually |
Each vendor's profile quotes what its HIPAA page or terms say and links the source. Using a BAA-covered service still leaves configuration to you, such as call recording and who can see transcripts.
What the others say about HIPAA
Listings that don't say they sign a BAA, with what their pages do say.
| Vendor | Signs a BAA | What their pages say |
|---|---|---|
| NextPhone | No | Section 15 of NextPhone’s Terms of Service says it does not offer or execute Business Associate Agreements and that customers may not use the service to handle protected health information. |
| Abby Connect | Unconfirmed | The pricing page lists ‘HIPAA Compliance Options’ as ‘Human only’. The healthcare page says HIPAA-compliant call handling uses Abby’s human receptionists, and that the AI receptionist is meant for calls carrying ‘no protected health information’. None of the pages reviewed, including the terms of service, mention a BAA. |
| AI Recepts | Unconfirmed | HIPAA and BAAs are not mentioned on the homepage, features page or terms, although medical and dental offices are target markets. |
| Aloware | Unconfirmed | HIPAA and BAAs are not mentioned on the Aloware pages reviewed, including the AI voice agent page’s healthcare section. |
| Answrr | Unconfirmed | HIPAA and BAAs are not mentioned on the homepage, features or security pages, although the site markets to dental, medical and veterinary practices. |
| Beside | Unconfirmed | Beside’s AI receptionist, phone and pricing pages do not mention HIPAA or a BAA. |
| CloudTalk AI Voice Agents | Unconfirmed | CloudTalk’s security page lists HIPAA among regulations it complies with, but no CloudTalk page reviewed mentions signing a BAA. |
| EliseAI | Unconfirmed | EliseAI’s healthcare VoiceAI page says the product is HIPAA and SOC 2 Type II compliant but does not mention signing a BAA. This applies to the healthcare product line, not the housing product. |
| GoTo Connect AI Receptionist | Unconfirmed | GoTo publishes a Business Associate Addendum, but it applies to whatever ‘Services’ are in the customer’s agreement and does not name GoTo Connect or AI Receptionist. GoTo’s healthcare page says GoTo Connect encryption, audit trails and access controls ‘support your HIPAA compliance’ and separately promotes AI Receptionist for patient support, without saying the AI Receptionist is covered by a BAA. |
| Grasshopper AI Receptionist (with Smith.ai) | Unconfirmed | Grasshopper’s receptionist pages do not mention HIPAA or a BAA. |
| Housecall Pro CSR AI | Unconfirmed | Housecall Pro’s CSR AI pages, help articles and terms of service don’t mention HIPAA or a Business Associate Agreement. |
| Jobber Receptionist | Unconfirmed | Jobber’s security page and Receptionist help articles don’t mention HIPAA or a Business Associate Agreement. |
| Leaping AI | Unconfirmed | Leaping AI’s blog says it maintains GDPR and HIPAA compliance; no Business Associate Agreement is mentioned on the pages reviewed. |
| Moneypenny AI Receptionist | Unconfirmed | The US AI receptionist page describes encryption, access controls, audit logs, GDPR and CCPA, but does not mention HIPAA or a BAA. |
| PupPilot | Unconfirmed | Veterinary records are generally outside HIPAA. PupPilot’s pages reviewed make no HIPAA or BAA statement, and its enterprise terms say customer data must not include health information. |
| Quo Sona (formerly OpenPhone) | Unconfirmed | Quo signs a Business Associate Agreement on its Business and Scale plans. Its HIPAA article does not name Sona, and says the customer ‘assumes full responsibility for any PHI processed through AI-powered features’, listing conditions for using them. Whether Sona calls are covered by the BAA is not stated. |
| Rondah | Unconfirmed | Rondah’s Privacy Policy (last updated October 24, 2024) says the company adheres to HIPAA, that Business Associate Agreements are executed when necessary, and that it signs BAAs with relevant third-party providers. No Rondah page says it signs a BAA with customer practices. Its comparison pages describe the product as HIPAA compliant, and its Secureframe trust page lists HIPAA as continuously monitored. |
| ServiceTitan AI Voice Agent | Unconfirmed | ServiceTitan’s security whitepaper lists HIPAA only among the certifications of its data center providers and mentions no Business Associate Agreement. |
| Simple Phones | Unconfirmed | Simple Phones’ site and help center do not mention HIPAA or a BAA. |
| Smith.ai | Unconfirmed | None of the Smith.ai pages fetched (AI receptionist, pricing, About, homepage, help center index) mention HIPAA or a BAA. The site’s ‘Security’ link points to a responsible disclosure program, not a trust or compliance page. |
13 more have no HIPAA statement in our records: Avoca, CaseGen, Clerx, ConverseNow, Hostie, Kea, Loman, Maple, Netic, Numa, Sameday AI, Slang AI and Yelp Host.
Questions
Which AI receptionists sign a HIPAA BAA?
27 of the 60 we track say on their own pages that they sign a business associate agreement: Aircall AI Voice Agent, Allo, Arini, Assort Health, Dentina, Dialpad AI Receptionist (Dialpad Resolve AI Agents), Dialzara, echowin, Goodcall, Hello Patient, Hyro, JustCall AI Voice Agent, My AI Front Desk (Frontdesk), Newo.ai, Nextiva XBert AI Receptionist, Phonely, Podium AI Employee, RingCentral AI Receptionist (AIR), Rosie, Ruby, Sonant, Trillet, Upfirst, Vida, Viva AI, Weave AI Receptionist and Zoom Virtual Agent Receptionist. Several offer it only on a higher plan, for an added fee or on request.
Is a “HIPAA compliant” AI receptionist the same as one that signs a BAA?
No. “HIPAA compliant” is the vendor's own claim; there's no official HIPAA certification. Under HIPAA, a covered entity such as a medical or dental practice needs a business associate agreement with a vendor that handles protected health information for it (45 CFR 164.502(e) and 164.504(e)). We list a vendor as signing a BAA only when its pages say it signs one.
Do I need a BAA to use an AI receptionist?
If you're a HIPAA covered entity and the receptionist will hear, record or store patients' health information, such as appointment reasons or insurance details, HIPAA requires a BAA with that vendor before it handles the calls. Ask your compliance adviser how this applies to you; this page isn't legal advice.
Which AI receptionists say they don't sign a BAA?
NextPhone says so on its own pages; it isn't meant for calls with health information.
For AI tools beyond phone agents, see AI Vendor BAA Check. Compare AI receptionists for dental offices and medical practices.