AI Voice Agent Vendors

Sonant is an AI receptionist built for property and casualty insurance agencies and brokers. It answers inbound calls, takes quote and servicing requests, books appointments on agency calendars, texts links during the call and warm-transfers callers to agency staff, then writes the call notes back to the agency management system. It connects to systems such as Applied Epic, EZLynx, HawkSoft, AMS360, Momentum AMP and QQCatalyst. Pricing is quoted per agency from call volume and is not published.

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Sonant pricing

Quote only. Sonant’s pricing article says that rather than publish a single sticker price it quotes based on call volume, after the buyer shares call volume and the kinds of requests to handle and gets a quote from a demo. Its comparison page lists ‘Custom pricing based on agency size’, and its AI Note Taker page refers to a ‘predictable partner rate structured around your operation’ with onboarding, configuration and support included. No dollar figures, contract terms, setup fees or free trial are published.

What it does

Answers inbound calls
Yes
Places outbound calls
Unconfirmed
Books appointments
Yes
Warm transfer to a person
Yes
Live receptionists on staff
No
Text follow-up
Yes
Call recording
Yes
Transcripts
Yes
CRM sync
Yes
Keep your number (porting)
Unconfirmed
Spanish
Yes
Other languages
Yes
Web chat
Unconfirmed
API
Unconfirmed
Custom voice
Unconfirmed

Sonant’s pages say it speaks 10+ languages and switches mid-call when the caller does; its AI voice agent page names English, Spanish, Portuguese, French and Korean, and another page says ‘any language’.

Integrations

As listed by Sonant. Integrations not listed may still be possible through an API or Zapier.

Security and compliance

Signs a HIPAA BAA
Yes
SOC 2
Type II
Discloses it's an AI
Unconfirmed

A Sonant security article says it ‘offers HIPAA BAAs for agencies handling healthcare-adjacent commercial accounts’. No HIPAA or BAA statement appears on Sonant’s security page, product pages or privacy policy.

“Unconfirmed” means Sonant's public pages don't say either way. Rules for AI phone calls

Company

Headquarters
Miami, FL
Built for
Small business, Mid-market, Enterprise
Industries
Insurance

Sources

  1. Sonant homepage features, integrations, compliance. Accessed October 21, 2026
  2. Sonant AI voice agents features, compliance. Accessed October 21, 2026
  3. Sonant feature: AI voice agents features. Accessed October 21, 2026
  4. Sonant feature: insurance call answering service features, pricing. Accessed October 21, 2026
  5. Sonant AI Note Taker features, pricing. Accessed October 21, 2026
  6. Sonant features features. Accessed October 21, 2026
  7. Sonant comparison with Dialpad pricing, features, compliance. Accessed October 21, 2026
  8. Sonant blog: AI receptionist pricing for insurance pricing. Accessed October 21, 2026
  9. Sonant integrations integrations. Accessed October 21, 2026
  10. Sonant agency management system integrations integrations. Accessed October 21, 2026
  11. Sonant blog: Applied Epic certified integration integrations, company. Accessed October 21, 2026
  12. Sonant blog: AMS call notes features, integrations. Accessed October 21, 2026
  13. Sonant blog: SOC 2 and GDPR questions compliance. Accessed October 21, 2026
  14. Sonant blog: client data security compliance. Accessed October 21, 2026
  15. Sonant security compliance. Accessed October 21, 2026
  16. Sonant privacy policy company. Accessed October 21, 2026
  17. Sonant terms of service company, compliance. Accessed October 21, 2026
  18. Sonant press company, integrations. Accessed October 21, 2026
  19. Sonant contact and demo features. Accessed October 21, 2026

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