Dialpad AI Receptionist (Dialpad Resolve AI Agents)
AI receptionists, AI customer service agents
Dialpad markets its AI Agents, now sold under the Dialpad Resolve name, as an AI receptionist for its cloud phone and contact center platform. On voice calls the agent works out what the caller needs, answers questions, books or reschedules appointments where configured, and routes or hands off to staff with the conversation context; the same agents also handle chats and texts. It is billed per conversation from a prepaid pool of AI Agent credits.
Visit Dialpad AI Receptionist (Dialpad Resolve AI Agents)Pricing page
- Charges by
- Per call
- Starts at
- See pricing
- How it works
- AI only
- Checked
- October 15, 2026
Dialpad AI Receptionist (Dialpad Resolve AI Agents) pricing
| Plan | Price | Includes |
|---|---|---|
| AI Agent voice conversation | Quote | $1.99 per voice conversation (USD); digital conversations $0.99 |
- Dialpad's AI Agent rates page lists $1.99 per billable voice conversation and $0.99 per digital conversation (Dialpad's pages name chats and texts) in USD. Customers buy a pool of AI Agent credits, with optional auto-recharge; no minimum purchase is published. Per Dialpad's help center, a voice conversation is billable only when the caller responds at least once, the agent performs at least one lookup or task, and the session closes, and it is still billed if transferred to a person. Dialpad's help center says AI Agent runs on its Voice and Digital Contact Center channels and tells customers to check the pricing page or their Customer Success Manager for access; Dialpad's LLM info page lists its Support contact center plans at $80/$115/$150 per user/month billed annually ($95/$135/$170 monthly) and its Connect phone plans at $15 and $25 per user/month billed annually ($27 and $35 monthly). The same LLM info page says 'Contact sales for pricing' for Resolve, which conflicts with the public per-conversation rate; this record uses the rates page.
What it does
- Answers inbound calls
- Yes
- Places outbound calls
- Unconfirmed
- Books appointments
- Yes
- Warm transfer to a person
- Yes
- Text follow-up
- Unconfirmed
- Call recording
- Unconfirmed
- Transcripts
- Unconfirmed
- CRM sync
- Unconfirmed
- Keep your number (porting)
- Unconfirmed
- Spanish
- Unconfirmed
- Other languages
- Unconfirmed
- Web chat
- Yes
- API
- Unconfirmed
- Custom voice
- Unconfirmed
Dialpad's AI receptionist and AI Agent pages do not state which languages the voice agent supports.
Security and compliance
- Signs a HIPAA BAA
- Yes
- SOC 2
- SOC 2 Type II
- Discloses it's an AI
- Unconfirmed
Dialpad's trust page says healthcare customers can sign a BAA online, its help center says BAA signing is available on all paid accounts, and its HIPAA article says 'all Dialpad products' can be used compliantly once a BAA is signed. The Resolve page promotes 'HIPAA-compliant triage and scheduling' for healthcare. None of the BAA documents name AI Agents specifically.
“Unconfirmed” means Dialpad AI Receptionist (Dialpad Resolve AI Agents)'s public pages don't say either way. Rules for AI phone calls
Company
- Headquarters
- San Ramon, CA
- Founded
- 2011
- Built for
- Small business, Mid-market
- Industries
- Medical, Dental, Real estate, Restaurants, Hospitality, Automotive, Legal, HVAC, Plumbing, Insurance, Retail
Sources
- Dialpad AI receptionist solution page features, company. Accessed October 15, 2026
- Dialpad AI Agent conversation rates pricing. Accessed October 15, 2026
- Dialpad plans and pricing (Resolve tab) pricing. Accessed October 15, 2026
- Dialpad Help: AI Agent conversations credits pricing, features. Accessed October 15, 2026
- Dialpad Help: Credits and usage pricing. Accessed October 15, 2026
- Dialpad Resolve (AI Agents) product page features, compliance. Accessed October 15, 2026
- Dialpad AI features page features. Accessed October 15, 2026
- Dialpad LLM info page (company facts and plan prices) company, pricing. Accessed October 15, 2026
- Dialpad Security and Privacy compliance. Accessed October 15, 2026
- Dialpad Help: Sign a Business Associate Agreement compliance. Accessed October 15, 2026
- Dialpad Help: Dialpad + HIPAA compliance. Accessed October 15, 2026
Spot something out of date? Email contact@aivoiceagentvendors.com with a link to the vendor's page.
Dialpad AI Receptionist (Dialpad Resolve AI Agents) alternatives
- Nextiva XBert AI ReceptionistPer call, from $99/mo
- Zoom Virtual Agent ReceptionistFlat monthly, from $25/mo
- AlowarePer seat, from $40/user/mo
- DialzaraPer minute, from $29/mo
- NextPhoneFlat monthly, from $199/mo
- UpfirstPer call, from $24.95/mo
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