AI Voice Agent Vendors

Ruby

AI receptionists

Ruby (Ruby Receptionists, Inc.) is a US live virtual receptionist and website chat service. Calls are answered by human receptionists, and its AI features support those receptionists rather than answering calls on their own: an in-call assistant called Call Nav, AI call and voicemail transcripts, caller sentiment analysis and robocall filtering. Plans are monthly bundles of receptionist minutes, and Ruby says the AI features are included in all plans.

Visit RubyPricing page

Charges by
Per minute
Starts at
$250/mo (50 minutes)
Includes
50 receptionist minutes / month
How it works
Human receptionists with AI
Checked
October 15, 2026

Ruby pricing

PlanPriceIncludes
50 minutes$250/mo50 receptionist minutes
100 minutes$395/mo100 receptionist minutes
200 minutes$720/mo200 receptionist minutes
500 minutes$1,725/mo500 receptionist minutes
  • Setup fee: None stated; the pricing page says there are no extra fees for activation, onboarding, setup or customization
  • The plans and pricing page shows $250 for 50 minutes, but the answering-service page says plans 'start at $245/month for 50 minutes' and the live virtual receptionists page says they 'start at just $245 per month'. Live chat plans are priced separately ($143/month for 10 chats to $520 for 50), and the page also shows receptionist-plus-chat bundles. Larger volumes are quoted by sales. AI features are included in every plan at no extra cost. Overage rates, trial and contract terms are not stated.

What it does

Answers inbound calls
Yes
Places outbound calls
Yes
Books appointments
Yes
Warm transfer to a person
Unconfirmed
Text follow-up
Unconfirmed
Call recording
Unconfirmed
Transcripts
Yes
CRM sync
Yes
Keep your number (porting)
Yes
Spanish
Yes
Other languages
Unconfirmed
Web chat
Yes
API
Unconfirmed
Custom voice
No

24/7 English and Spanish service by bilingual human receptionists.

Integrations

As listed by Ruby. Integrations not listed may still be possible through an API or Zapier.

Security and compliance

Signs a HIPAA BAA
Yes
SOC 2
Unconfirmed
Discloses it's an AI
Not applicable

Ruby's HIPAA answering services page states 'Ruby provides a Business Associate Agreement', and its FAQ says a team member provides the BAA after signup. This applies to the human receptionist service.

“Unconfirmed” means Ruby's public pages don't say either way. Rules for AI phone calls

Company

Headquarters
Portland, OR
Founded
2003
Built for
Small business
Industries
Legal, Home services, Roofing, Plumbing, HVAC, Medical, Dental, Financial services, Insurance

Sources

  1. Ruby AI features features, pricing. Accessed October 15, 2026
  2. Ruby plans and pricing pricing. Accessed October 15, 2026
  3. Ruby homepage features, company. Accessed October 15, 2026
  4. About Ruby company. Accessed October 15, 2026
  5. Ruby privacy policy (legal name and mailing address) company. Accessed October 15, 2026
  6. Ruby live virtual receptionists features, pricing. Accessed October 15, 2026
  7. Ruby answering service features, pricing. Accessed October 15, 2026
  8. Ruby integrations integrations. Accessed October 15, 2026
  9. Ruby HIPAA answering services compliance. Accessed October 15, 2026
  10. Ruby affiliate program affiliate. Accessed October 15, 2026

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