Nextiva XBert AI Receptionist
AI receptionists
XBert is Nextiva's AI receptionist that answers phone calls, texts and web chats, books and reschedules appointments through calendar integrations, captures leads and transfers callers to staff with context. It can be added to a Nextiva business phone plan, and Nextiva also sells it on its own for $99 a month with a set number of AI conversations. Nextiva markets it to small businesses across home services, healthcare, professional services and hospitality.
- Charges by
- Per call
- Starts at
- $99/mo (XBert AI)
- Includes
- 100 AI conversations / month (voice, text or chat)
- Overage
- $0.99 per additional conversation
- How it works
- AI only
- Free trial
- 14 days (per Nextiva XBert and promo pages); 30-day money-back guarantee
- Checked
- October 15, 2026
Nextiva XBert AI Receptionist pricing
| Plan | Price | Includes |
|---|---|---|
| XBert AI | $99/mo | 100 AI conversations (voice, text or chat), 1 user |
| XBert AI + Core bundle (promotion) | $99/mo | XBert AI plus one NextivaCX Core license (or NextOS Professional HC for HIPAA customers); new customers up to 200 employees |
- Contract: No long-term contract for XBert on its own; the XBert + Core bundle promotion requires a 12-month minimum term
- A billable conversation is a call longer than 30 seconds or a text/chat thread with 3+ AI responses. Nextiva's pricing page lists XBert as an add-on for its Core, Engage and Scale phone plans (Core shown at $15/user/month on annual terms, about $23 month to month) without an add-on price, while the XBert sign-up page sells it at $99/month on its own. A limited-time promotion bundles XBert with one Core phone license for $99/user/month on a 12-month term, with extra Core users at $15/user/month. Prices exclude taxes and fees.
What it does
- Answers inbound calls
- Yes
- Places outbound calls
- Unconfirmed
- Books appointments
- Yes
- Warm transfer to a person
- Yes
- Text follow-up
- Yes
- Call recording
- Yes
- Transcripts
- Yes
- CRM sync
- Yes
- Keep your number (porting)
- Yes
- Spanish
- Unconfirmed
- Other languages
- Unconfirmed
- Web chat
- Yes
- API
- Unconfirmed
- Custom voice
- Yes
No Nextiva page fetched states which languages XBert supports.
Integrations
- Google Calendar
- Calendly
- Cal.com
- Zoho CRM
- Telegram
- Housecall Pro
- Salesforce
- HubSpot
- Pipedrive
- GoHighLevel
- ServiceTitan
- ServiceTrade
- AccuLynx
- EZLynx
- Square Appointments
- Boulevard
- Meevo
- Yelp
- Thumbtack
- Opus Dental
- tab32
- Ortho2
- Core Practice
- Bitrix24
- KeyCRM
As listed by Nextiva XBert AI Receptionist. Integrations not listed may still be possible through an API or Zapier.
Security and compliance
- Signs a HIPAA BAA
- Yes
- SOC 2
- SOC 2 Type II
- Discloses it's an AI
- Unconfirmed
The XBert product page FAQ says XBert is 'HIPAA-eligible when the required Business Associate Agreement is executed'. Nextiva's HIPAA article says Nextiva executes a BAA covering its covered services, and the XBert bundle terms specify NextOS Professional HC for HIPAA customers. Other Nextiva pages use the unqualified phrase 'HIPAA Compliant'.
“Unconfirmed” means Nextiva XBert AI Receptionist's public pages don't say either way. Rules for AI phone calls
Company
- Headquarters
- Scottsdale, AZ
- Founded
- 2006
- Built for
- Small business
- Industries
- Home services, HVAC, Plumbing, Electrical, Medical, Dental, Legal, Financial services, Insurance, Real estate, Property management, Restaurants, Hospitality, Salons and spas, Fitness, Automotive, Retail, Ecommerce
Sources
- Nextiva AI Receptionist (XBert) product page features, pricing, integrations, compliance. Accessed October 15, 2026
- Nextiva XBert AI product page pricing, compliance. Accessed October 15, 2026
- Nextiva AI Voice Agent page features, pricing. Accessed October 15, 2026
- Nextiva XBert AI sign-up pricing. Accessed October 15, 2026
- Nextiva plans and pricing pricing. Accessed October 15, 2026
- Nextiva XBert AI + Core bundle offer pricing, features. Accessed October 15, 2026
- Nextiva XBert AI + Core bundle promotion terms pricing, compliance. Accessed October 15, 2026
- Nextiva: Is Nextiva HIPAA compliant? compliance. Accessed October 15, 2026
- Nextiva careers (HQ) company. Accessed October 15, 2026
- Nextiva turns 10 (founding history) company. Accessed October 15, 2026
- Nextiva affiliate program affiliate. Accessed October 15, 2026
Spot something out of date? Email contact@aivoiceagentvendors.com with a link to the vendor's page.
Nextiva XBert AI Receptionist alternatives
- Zoom Virtual Agent ReceptionistFlat monthly, from $25/mo
- NextPhoneFlat monthly, from $199/mo
- Dialpad AI Receptionist (Dialpad Resolve AI Agents)Per call, from See pricing
- DialzaraPer minute, from $29/mo
- RosiePer minute, from $49/mo
- UpfirstPer call, from $24.95/mo
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