Vida sells AI agents it calls AI employees, among them an AI receptionist, appointment scheduler, customer support representative and lead follow-up agent, that answer and place calls and handle texts and web chat. Businesses set them up on Vida’s platform, connect a calendar or other tools, and route calls from an existing number by forwarding; agents can hand calls to the business’s own staff. Plans start at $250 a month per agent plus usage, and telecom providers, agencies and MSPs can resell Vida under their own brand.
Vida pricing
Vida's entry rate is $0.15 a minute; the AI model is billed separately. Its pricing page doesn't say whether speech recognition, the voice and phone minutes are included.
| Plan | Price | Includes |
|---|---|---|
| Starter | $250/mo | 1 agent; no included usage (pay as you go) |
| Business 500 | $700/mo | 1 agent; $500 a month of included usage (AI tokens, voice and messaging) |
| Business 1k | $1,150/mo | 1 agent; $1,000 a month of included usage |
| Business 2k | $2,050/mo | 1 agent; $2,000 a month of included usage |
| Enterprise | Quote | Custom included agents, usage, capacity and setup |
- Setup fee: No plan or platform setup fee; one-time setup fees may apply to the agents and add-ons selected
- Contract: Monthly plans; downgrades generally take effect at renewal unless the agreement says otherwise
- Usage on all plans is charged at Vida’s rate card: voice $0.15 per minute billed in 60-second increments, outbound texts $0.06 each (inbound texts have no per-message fee; texting needs the $25/month Text Messaging add-on), and AI tokens per million by model (for example GPT-5 Mini $0.50 input / $4.00 output, Claude Haiku 4.5 $2.00 / $10.00; rates effective October 14, 2026). Business plans include a monthly usage balance shared across agents that does not roll over; usage above it is billed at the same rates. The page describes each Business tier as a yearly saving (‘Save $600/year’ and so on) without listing annual prices. Phone numbers are $5 per number per month and additional agents $250 per agent per month. Outbound calling, managed agents, Advanced Privacy (needed for HIPAA workflows), SOC 2 Security and premium support are add-ons priced through sales. The rate card does not say whether the voice rate covers carrier charges, speech recognition or the agent’s voice.
What it does
- Answers inbound calls
- Yes
- Places outbound calls
- Yes
- Books appointments
- Yes
- Warm transfer to a person
- Unconfirmed
- Live receptionists on staff
- No
- Text follow-up
- Yes
- Call recording
- Yes
- Transcripts
- Yes
- CRM sync
- Yes
- Keep your number (porting)
- Unconfirmed
- Spanish
- Unconfirmed
- Other languages
- Unconfirmed
- Web chat
- Yes
- API
- Yes
- Custom voice
- Unconfirmed
Vida’s features page says agents can ‘communicate with your customers in the preferred language’ but does not list languages, and the FAQ does not address them.
Integrations
- Google Calendar
- athenahealth
- VinSolutions
- Xtime
- Zapier
As listed by Vida. Integrations not listed may still be possible through an API or Zapier.
Security and compliance
- Signs a HIPAA BAA
- Yes
- SOC 2
- Type II
- Discloses it's an AI
- Unconfirmed
- Consent capture tools
- Unconfirmed
- Do-not-call scrubbing
- Unconfirmed
- Calling-hour controls
- Unconfirmed
Vida’s pricing FAQ says it supports HIPAA-regulated workflows through designated configurations and an applicable Business Associate Agreement, and that these workflows require the Advanced Privacy setup and authorization before handling protected health information. The homepage FAQ says Vida enters into a BAA where required.
“Unconfirmed” means Vida's public pages don't say either way. Rules for AI phone calls
Company
- Built for
- Small business, Enterprise
- Industries
- Medical, Automotive, Property management, Legal, Home services, Financial services, Insurance, Hospitality
- Built on
- LLMs from Anthropic, Google and OpenAI, selected per agent and billed per token on Vida’s rate card.
Sources
- Vida pricing pricing, compliance. Accessed October 22, 2026
- Vida rate card pricing. Accessed October 22, 2026
- Vida homepage company, features, compliance. Accessed October 22, 2026
- Vida FAQ features, compliance. Accessed October 22, 2026
- Vida platform features features, compliance. Accessed October 22, 2026
- Vida AI Receptionist features, pricing, compliance. Accessed October 22, 2026
- Vida docs: integrations integrations. Accessed October 22, 2026
- Vida white label for resellers features. Accessed October 22, 2026
- Vida docs: white label features. Accessed October 22, 2026
- Vida affiliate program affiliate. Accessed October 22, 2026
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