Upfirst
AI receptionists
Upfirst is an AI receptionist and answering service for small businesses, built by Upfirst, Inc. in Miami. It answers calls around the clock in English, Spanish and 35+ other languages, books appointments in connected calendars, texts callers during calls, does warm transfers to staff, and sends a summary, recording and transcript after each call. Plans are billed per answered call, with a 14-day trial.
- Charges by
- Per call
- Starts at
- $24.95/mo (Starter)
- Includes
- 30 calls / month
- Overage
- $1.50 per additional call on Starter (down to $0.70 on Scale)
- How it works
- AI only
- Free trial
- 14 days, no credit card required
- Checked
- October 15, 2026
Upfirst pricing
| Plan | Price | Includes |
|---|---|---|
| Starter | $24.95/mo | 30 calls; extra calls $1.50 |
| Premium | $59.95/mo | 90 calls; extra calls $1.00 |
| Pro | $160/mo | 300 calls; extra calls $0.75; white-glove onboarding |
| Scale | $299/mo | 600 calls; extra calls $0.70; white-glove onboarding |
| Custom | Quote | More than 600 calls, volume pricing, priority support, BAAs |
- Setup fee: None listed
- Contract: No contract; cancel, upgrade or downgrade any time
- Billed by call, not minute. Spam, robocalls, calls under 15 seconds and calls where the caller never speaks are not billed. Additional agents cost $9.95/month each. A phone number is included, and existing numbers can be forwarded or ported at no extra charge. Annual billing saves 20%.
What it does
- Answers inbound calls
- Yes
- Places outbound calls
- Unconfirmed
- Books appointments
- Yes
- Warm transfer to a person
- Yes
- Text follow-up
- Yes
- Call recording
- Yes
- Transcripts
- Yes
- CRM sync
- Yes
- Keep your number (porting)
- Yes
- Spanish
- Yes
- Other languages
- Yes
- Web chat
- Unconfirmed
- API
- Unconfirmed
- Custom voice
- Unconfirmed
English, Spanish and 35+ other languages. The receptionist switches language when the caller does and translates transcripts into the account's language.
Integrations
As listed by Upfirst. Integrations not listed may still be possible through an API or Zapier.
Security and compliance
- Signs a HIPAA BAA
- Yes
- SOC 2
- Unconfirmed
- Discloses it's an AI
- Unconfirmed
The pricing page lists Business Associate Agreements only on the Custom (quote-based) plan, for HIPAA-regulated businesses. Upfirst's security page makes no HIPAA or certification claims.
“Unconfirmed” means Upfirst's public pages don't say either way. Rules for AI phone calls
Company
- Headquarters
- Miami, FL
- Built for
- Small business
- Industries
- Real estate, Legal, Property management, Home services, Financial services, HVAC, Insurance, Plumbing, Restaurants, Salons and spas, Veterinary
Sources
- Upfirst pricing pricing, features, compliance, integrations. Accessed October 15, 2026
- Upfirst homepage company, features, integrations. Accessed October 15, 2026
- Upfirst features features. Accessed October 15, 2026
- Upfirst integrations integrations. Accessed October 15, 2026
- About Upfirst company. Accessed October 15, 2026
- Upfirst security compliance. Accessed October 15, 2026
- Upfirst affiliate program affiliate. Accessed October 15, 2026
Spot something out of date? Email contact@aivoiceagentvendors.com with a link to the vendor's page.
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