Viva AI
AI receptionists
Viva AI is an AI receptionist for dental offices and DSOs that answers patient calls, books into the practice management system, and handles texting, web chat and email. Higher plans add live call transfer and outbound recall and reactivation campaigns. Plans are published as monthly prices with a pool of usage credits.
- Charges by
- Flat monthly
- Starts at
- $349/mo (Gold)
- Includes
- 4,000 credits / month (AI-answered calls use 10 credits per minute, so about 400 AI call minutes if used only for calls)
- Overage
- $0.10 per additional credit on Gold (about $1.00 per AI-answered call minute)
- How it works
- AI only
- Free trial
- 30-day risk-free trial
- Checked
- October 15, 2026
Viva AI pricing
| Plan | Price | Includes |
|---|---|---|
| Gold | $349/mo | 4,000 credits; after-hours and overflow call handling; call recording and transcription; overage $0.10 per credit |
| Platinum | $899/mo | 7,000 credits; answers all calls 24/7; phone service plus texting; AI webchat, email and SMS; online booking; outreach; live call transfer; overage $0.09 per credit |
| Diamond | $1,199/mo | 12,000 credits; same features as Platinum; overage $0.08 per credit |
- Contract: Cancel anytime (per site); billing term not stated beyond monthly prices
- Credits meter AI work only: 10 credits per minute of AI-answered calls, 5 per AI-answered message, 1 per Office Optimizer question. Staff calls, texting, reminders, form sending and campaigns are described as not consuming credits. DSO pricing is custom and volume-based. Setup fee is not listed; onboarding is described as about one week.
What it does
- Answers inbound calls
- Yes
- Places outbound calls
- Yes
- Books appointments
- Yes
- Warm transfer to a person
- Yes
- Text follow-up
- Yes
- Call recording
- Yes
- Transcripts
- Yes
- CRM sync
- Yes
- Keep your number (porting)
- Unconfirmed
- Spanish
- Yes
- Other languages
- Yes
- Web chat
- Yes
- API
- Unconfirmed
- Custom voice
- Unconfirmed
Viva says it handles calls and texts in more than 100 languages with automatic detection and mid-call switching; examples named include Spanish, Mandarin, Vietnamese, Korean and Tagalog.
Integrations
As listed by Viva AI. Integrations not listed may still be possible through an API or Zapier.
Security and compliance
- Signs a HIPAA BAA
- Yes
- SOC 2
- SOC 2 Type II
- Discloses it's an AI
- Unconfirmed
Viva's homepage states 'HIPAA Compliant · BAA Signed' and its DSO page says it signs a BAA with each practice.
“Unconfirmed” means Viva AI's public pages don't say either way. Rules for AI phone calls
Company
- Built for
- Small business, Mid-market
- Industries
- Dental
Sources
- Viva AI homepage and pricing pricing, features, compliance, company. Accessed October 15, 2026
- Viva AI for DSOs integrations, compliance, pricing, features. Accessed October 15, 2026
- Viva AI: AI receptionist software for dental practices integrations, features, compliance. Accessed October 15, 2026
- Viva AI blog: SOC 2 Type II and HIPAA compliance. Accessed October 15, 2026
- Viva AI blog: next-generation AI, 100+ languages (March 28, 2026) features, compliance. Accessed October 15, 2026
- Viva AI blog: company background company. Accessed October 15, 2026
- Viva Health trust center compliance. Accessed October 15, 2026
Spot something out of date? Email contact@aivoiceagentvendors.com with a link to the vendor's page.
Viva AI alternatives
- Zoom Virtual Agent ReceptionistFlat monthly, from $25/mo
- AriniQuote only, quote only
- DentinaPer location, from $299/mo
- Dialpad AI Receptionist (Dialpad Resolve AI Agents)Per call, from See pricing
- Hello PatientQuote only, quote only
- RondahQuote only, quote only