Cresta alternatives
Cresta prices by quote. These 12 AI customer service agents are the closest matches on who they serve and how they work. Below the table, each one's main differences from Cresta.
| Vendor | Charges by | Starts at | How it works | HIPAA BAA | Checked |
|---|---|---|---|---|---|
| CrestaThis vendor | Quote only | Quote | AI with human backup | Unconfirmed | Oct 2026 |
| Kore.ai | Quote only | Quote | AI with human backup | Unconfirmed | Oct 2026 |
| Replicant | Quote only | Quote | AI with human backup | Unconfirmed | Oct 2026 |
| ASAPP | Quote only | Quote | AI with human backup | Unconfirmed | Oct 2026 |
| Giga | Quote only | Quote | AI with human backup | Yes | Oct 2026 |
| Talkdesk AI Agents (Autopilot) | Quote only | Quote | AI with human backup | Yes | Oct 2026 |
| Observe.AI | Quote only | Quote | AI with human backup | Yes | Oct 2026 |
| Sierra | Quote only | Quote | AI with human backup | Unconfirmed | Oct 2026 |
| Yellow.ai | Quote only | Quote | AI with human backup | Unconfirmed | Oct 2026 |
| Uniphore Self-Service Agent | Quote only | Quote | AI with human backup | Unconfirmed | Oct 2026 |
| PolyAI | Per minute | Quote | AI with human backup | Yes | Oct 2026 |
| Regal | Quote only | Quote | AI only | Yes | Oct 2026 |
| Leaping AI | Quote only | Quote | AI only | Unconfirmed | Oct 2026 |
How each differs from Cresta
- Kore.ai
- Charges the same way, and the two listings don't differ on price, receptionists, BAA or Spanish; compare plan limits on its profile.
- Replicant
- Charges a custom fee based on volume and requirements, with services usually bundled in.
- ASAPP
- Charges the same way, and the two listings don't differ on price, receptionists, BAA or Spanish; compare plan limits on its profile.
- Giga
- Says it signs a HIPAA BAA.
- Talkdesk AI Agents (Autopilot)
- Says it signs a HIPAA BAA.
- Observe.AI
- Says it signs a HIPAA BAA.
- Sierra
- Charges for agreed outcomes, such as a resolved support conversation, a saved cancellation or an upsell, and in most cases not for escalated conversations.
- Yellow.ai
- Charges the same way, and the two listings don't differ on price, receptionists, BAA or Spanish; compare plan limits on its profile.
- Uniphore Self-Service Agent
- Charges the same way, and the two listings don't differ on price, receptionists, BAA or Spanish; compare plan limits on its profile.
- PolyAI
- Charges per minute for its voice agent platform, quoted by sales; its self-serve model API is 2 cents a connected minute; says it signs a HIPAA BAA.
- Regal
- Says it signs a HIPAA BAA.
- Leaping AI
- Charges custom quotes requested through a pricing form.
Each line comes from the two listings, which link their sources. Back to the Cresta profile