AI Voice Agent Vendors

Uniphore Self-Service Agent

Uniphore is an enterprise AI software company whose customer service suite includes Self-Service Agent, an AI agent that handles customer conversations over voice and chat and can transfer an interaction to a human agent with its context. Uniphore’s other customer service products (real-time guidance for human agents, conversation analytics and call recording) support human agents rather than answer calls. Uniphore publishes no prices, and its help center says Self-Service Agent is currently available only to selected customers.

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Uniphore Self-Service Agent pricing

No prices, plans or billing unit are published. Uniphore’s platform ‘features & pricing’ page shows no prices and its only call to action is ‘Let’s Talk’; the Self-Service Agent page offers a demo booking.

What it does

Answers inbound calls
Yes
Places outbound calls
Unconfirmed
Books appointments
Unconfirmed
Warm transfer to a person
Yes
Text follow-up
Unconfirmed
Call recording
Unconfirmed
Transcripts
Unconfirmed
CRM sync
Yes
Keep your number (porting)
Unconfirmed
Spanish
Unconfirmed
Other languages
Yes
Web chat
Yes
API
Unconfirmed
Custom voice
Unconfirmed

Uniphore’s Self-Service Agent page says it offers multilingual support, detecting and responding in the customer’s preferred language or dialect, and its brochure cites real-time language detection with mid-session switching. No list of supported languages is published, and Spanish is not named.

Integrations

As listed by Uniphore Self-Service Agent. Integrations not listed may still be possible through an API or Zapier.

Security and compliance

Signs a HIPAA BAA
Unconfirmed
SOC 2
Type II
Discloses it's an AI
Unconfirmed

The Self-Service Agent brochure says the product is ‘Compliant with PCI, HIPAA, GDPR, and more,’ and the Uniphore Trust Center shows a HIPAA label, but no Uniphore page reviewed says Uniphore signs a BAA.

“Unconfirmed” means Uniphore Self-Service Agent's public pages don't say either way. Rules for AI phone calls

Company

Headquarters
Palo Alto, CA
Founded
2008
Built for
Enterprise
Industries
Financial services, Telecom, Insurance, Utilities

Sources

  1. Uniphore Self-Service Agent features, integrations, compliance, company. Accessed October 22, 2026
  2. Uniphore Business AI Suite for Customer Service features, company. Accessed October 22, 2026
  3. Uniphore Self-Service Agent brochure (2025) features, compliance. Accessed October 22, 2026
  4. Uniphore Help Center: Welcome to Customer Service AI features. Accessed October 22, 2026
  5. Uniphore Help Center: Self-Service Agent overview features, status. Accessed October 22, 2026
  6. Uniphore Help Center: About Self-Service Agents features. Accessed October 22, 2026
  7. Uniphore Help Center: Welcome to U-Self Serve features. Accessed October 22, 2026
  8. Uniphore CX Automation features, integrations, company. Accessed October 22, 2026
  9. Uniphore industries company. Accessed October 22, 2026
  10. Uniphore for insurance features, company. Accessed October 22, 2026
  11. Uniphore case study: State Collection Service features. Accessed October 22, 2026
  12. Uniphore platform features and pricing pricing. Accessed October 22, 2026
  13. Uniphore security compliance. Accessed October 22, 2026
  14. Uniphore Trust Center compliance. Accessed October 22, 2026
  15. About Uniphore company. Accessed October 22, 2026
  16. Contact Uniphore company. Accessed October 22, 2026
  17. Uniphore press release: Series F (Oct 22, 2025) company. Accessed October 22, 2026
  18. Uniphore: Become a Unite Partner affiliate. Accessed October 22, 2026
  19. Uniphore home page company. Accessed October 22, 2026

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