Cresta is a customer-experience AI company, founded in 2017, whose AI Agent product handles customer conversations on voice and digital channels. For phone calls it connects to a customer’s existing contact-center platform over SIP or CCaaS audio streaming, and it can transfer calls to human agents with a conversation summary. Cresta also sells Agentic Assist and Conversation Intelligence for human agents. It publishes no prices and sells through a demo request.
Cresta pricing
No prices, plan names or billing unit are published. The AI Agent, AI Receptionist and demo pages offer only a demo request (‘Book a demo’), and the demo page makes no pricing statement.
What it does
- Answers inbound calls
- Yes
- Places outbound calls
- Unconfirmed
- Books appointments
- Yes
- Warm transfer to a person
- Yes
- Text follow-up
- Unconfirmed
- Call recording
- Unconfirmed
- Transcripts
- Unconfirmed
- CRM sync
- Yes
- Keep your number (porting)
- Unconfirmed
- Spanish
- Yes
- Other languages
- Yes
- Web chat
- Unconfirmed
- API
- Unconfirmed
- Custom voice
- Yes
The AI Agent page says it serves customers in 30+ languages with localized, on-brand voices, and shows language badges ES, FR, PT, DE, IT and JA. A full language list is not published on the pages reviewed.
Integrations
As listed by Cresta. Integrations not listed may still be possible through an API or Zapier.
Security and compliance
- Signs a HIPAA BAA
- Unconfirmed
- SOC 2
- Type II
- Discloses it's an AI
- Unconfirmed
Cresta’s healthcare page says to ‘Ensure HIPAA-compliant data handling with enterprise-grade controls’, and its trust center and ISO 42001 press release list HIPAA among its compliance items. None of the pages reviewed say whether Cresta signs a BAA.
“Unconfirmed” means Cresta's public pages don't say either way. Rules for AI phone calls
Company
- Founded
- 2017
- Built for
- Enterprise
- Industries
- Financial services, Medical, Home services, Insurance, Retail, Telecom, Hospitality, Automotive
Sources
- Cresta AI Agent company, features, integrations, pricing. Accessed October 21, 2026
- Cresta AI Agent omnichannel features. Accessed October 21, 2026
- Cresta blog: The Three Pillars of Voice Integration for AI Contact Centers (May 14, 2026) features, integrations. Accessed October 21, 2026
- Cresta blog: Inside Cresta’s Voice Platform, the Voice Stack (Mar 4, 2025) features. Accessed October 21, 2026
- Cresta for collections features. Accessed October 21, 2026
- Cresta for healthcare features, compliance. Accessed October 21, 2026
- Cresta AI Receptionist features, pricing. Accessed October 21, 2026
- Cresta integrations integrations. Accessed October 21, 2026
- Cresta trust and security compliance. Accessed October 21, 2026
- Cresta Trust Center compliance. Accessed October 21, 2026
- Cresta press release: ISO/IEC 42001 certification (Jan 14, 2025) compliance. Accessed October 21, 2026
- Cresta blog: Enterprise-Grade Security and Monitoring (Mar 16, 2021) compliance. Accessed October 21, 2026
- About Cresta company, status. Accessed October 21, 2026
- Cresta partner program affiliate. Accessed October 21, 2026
- Cresta demo request pricing. Accessed October 21, 2026
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