Talkdesk AI Agents (Autopilot)
AI customer service agents
Talkdesk is a cloud contact center company whose Customer Experience Automation (CXA) platform includes AI agents for voice and digital channels; the customer-facing virtual agent product is called Autopilot. Autopilot handles inbound calls without a live agent where it can and transfers callers with conversation context when a human is needed. Talkdesk also markets proactive AI agents for outreach in retail and financial services.
- Charges by
- Quote only
- Starts at
- Quote
- How it works
- AI with human backup
- Checked
- October 15, 2026
Pricing
Talkdesk's CXA pricing page lists Copilot, Autopilot (voice or digital), Navigator, Interaction & Quality Analytics and Identity, with no prices; it offers only a 'Talk to an expert' form. It does not say whether Autopilot is included or an add-on. A separate CX Cloud (contact center seat) pricing page exists but was not reviewed.
What it does
- Answers inbound calls
- Yes
- Places outbound calls
- Yes
- Books appointments
- Unconfirmed
- Warm transfer to a person
- Yes
- Text follow-up
- Unconfirmed
- Call recording
- Unconfirmed
- Transcripts
- Unconfirmed
- CRM sync
- Yes
- Keep your number (porting)
- Unconfirmed
- Spanish
- Unconfirmed
- Other languages
- Yes
- Web chat
- Yes
- API
- Unconfirmed
- Custom voice
- Unconfirmed
Talkdesk's Autopilot and AI Agents pages say the agents support 59 languages ('more than 59' on the AI Agents page). No language list was reviewed.
Integrations
- Salesforce
- Microsoft Dynamics 365
- HubSpot
- Zoho CRM
- Zendesk
- ServiceNow
- Freshdesk
- Oracle Service Cloud
- Kustomer
- Epic
- Oracle Cerner
- athenahealth
- Guidewire ClaimCenter
- Shopify
- BigCommerce
- Microsoft Teams
- Slack
- Zoom
As listed by Talkdesk AI Agents (Autopilot). Integrations not listed may still be possible through an API or Zapier.
Security and compliance
- Signs a HIPAA BAA
- Unconfirmed
- SOC 2
- Unconfirmed
- Discloses it's an AI
- Unconfirmed
Talkdesk's certifications page and homepage show a HIPAA logo, with no text about HIPAA scope or signing a BAA.
“Unconfirmed” means Talkdesk AI Agents (Autopilot)'s public pages don't say either way. Rules for AI phone calls
Company
- Founded
- 2011
- Built for
- Mid-market, Enterprise
- Industries
- Financial services, Insurance, Medical, Retail, Government, Education, Utilities, Hospitality
Sources
- Talkdesk Autopilot features. Accessed October 15, 2026
- Talkdesk AI Agents features. Accessed October 15, 2026
- Talkdesk proactive outbound engagement features, compliance. Accessed October 15, 2026
- Talkdesk press release: Proactive AI agents (May 27, 2026) features. Accessed October 15, 2026
- Talkdesk CXA pricing pricing. Accessed October 15, 2026
- Talkdesk integrations integrations. Accessed October 15, 2026
- Talkdesk certifications and standards compliance. Accessed October 15, 2026
- About Talkdesk company. Accessed October 15, 2026
Spot something out of date? Email contact@aivoiceagentvendors.com with a link to the vendor's page.
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