AI Voice Agent Vendors

PolyAI

AI customer service agents

PolyAI builds voice-first AI agents that answer customer service calls for large companies in sectors such as hospitality, restaurants, financial services, healthcare and utilities. Its agents run on PolyAI's own models and connect to a company's contact center, CRM and booking systems, handing calls to human agents with context when needed. Agents are built and managed in PolyAI's Agent Studio, with a developer kit and REST APIs.

Visit PolyAIPricing page

Charges by
Per minute
Starts at
Quote
How it works
AI with human backup
Checked
October 15, 2026

Pricing

PolyAI's pricing page says it is 'priced on a per-minute basis', and that all plans include support (with a 24/7 emergency line), a 99.9% phone-line uptime SLA, monitoring, maintenance and upgrades. No rates or plan names are published; the only route is a demo request.

What it does

Answers inbound calls
Yes
Places outbound calls
Unconfirmed
Books appointments
Yes
Warm transfer to a person
Yes
Text follow-up
Unconfirmed
Call recording
Unconfirmed
Transcripts
Unconfirmed
CRM sync
Yes
Keep your number (porting)
Unconfirmed
Spanish
Unconfirmed
Other languages
Yes
Web chat
Yes
API
Yes
Custom voice
Unconfirmed

PolyAI's documentation says agents work in 24+ languages. No language list was reviewed, so Spanish is not confirmed by name.

Integrations

As listed by PolyAI. Integrations not listed may still be possible through an API or Zapier.

Security and compliance

Signs a HIPAA BAA
Yes
SOC 2
SOC 2 Type II
Discloses it's an AI
Unconfirmed

PolyAI's healthcare page says it is 'HIPAA-compliant and BAA-backed by default', and its FAQ says a BAA 'is available for every deployment that handles protected health information'.

“Unconfirmed” means PolyAI's public pages don't say either way. Rules for AI phone calls

Company

Founded
2017
Built for
Enterprise
Industries
Financial services, Medical, Hospitality, Insurance, Restaurants, Retail, Telecom, Utilities
Built on
PolyAI's own models (Dialog-RSN-1 for voice, Raven for text channels). A PolyAI announcement says its speech recognition stack uses NVIDIA NIM and Riva.

Sources

  1. PolyAI homepage features, compliance. Accessed October 15, 2026
  2. PolyAI integrations integrations. Accessed October 15, 2026
  3. PolyAI pricing pricing. Accessed October 15, 2026
  4. PolyAI security compliance. Accessed October 15, 2026
  5. PolyAI healthcare compliance, integrations. Accessed October 15, 2026
  6. About PolyAI company. Accessed October 15, 2026
  7. PolyAI partners affiliate, integrations. Accessed October 15, 2026
  8. PolyAI pressroom company. Accessed October 15, 2026
  9. PolyAI documentation features. Accessed October 15, 2026

Spot something out of date? Email contact@aivoiceagentvendors.com with a link to the vendor's page.

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