Observe.AI
AI customer service agents
Observe.AI is a contact center AI company, founded in 2017, that launched VoiceAI agents in March 2025 as part of its conversation intelligence platform. Its voice agents handle routine inbound and outbound calls, follow structured workflows for authentication and required disclosures, and transfer to a human with context when escalation rules are met. They run on the same platform as Observe.AI's agent assist, QA and analytics tools.
- Charges by
- Quote only
- Starts at
- Quote
- How it works
- AI with human backup
- Checked
- October 15, 2026
Pricing
No pricing page or prices were found on observe.ai; VoiceAI agents are sold through demos. A July 2026 Observe.AI press release says its AI agents will also be available through AWS Marketplace.
What it does
- Answers inbound calls
- Yes
- Places outbound calls
- Yes
- Books appointments
- Unconfirmed
- Warm transfer to a person
- Yes
- Text follow-up
- Unconfirmed
- Call recording
- Unconfirmed
- Transcripts
- Yes
- CRM sync
- Yes
- Keep your number (porting)
- Unconfirmed
- Spanish
- Unconfirmed
- Other languages
- Unconfirmed
- Web chat
- Yes
- API
- Unconfirmed
- Custom voice
- Unconfirmed
Supported languages for VoiceAI agents are not stated on the Observe.AI pages reviewed.
Integrations
As listed by Observe.AI. Integrations not listed may still be possible through an API or Zapier.
Security and compliance
- Signs a HIPAA BAA
- Unconfirmed
- SOC 2
- Unconfirmed
- Discloses it's an AI
- Unconfirmed
No HIPAA or BAA statement was found. The VoiceAI page describes real-time redaction of PII, PCI and PHI in transcripts.
“Unconfirmed” means Observe.AI's public pages don't say either way. Rules for AI phone calls
Company
- Headquarters
- Redwood City, CA
- Founded
- 2017
- Built for
- Enterprise
- Industries
- Financial services, Medical, Insurance, Hospitality, Utilities
Sources
- Observe.AI Voice AI agents features. Accessed October 15, 2026
- Observe.AI press release: VoiceAI agents launch (Mar 26, 2025) features, company. Accessed October 15, 2026
- Observe.AI integrations integrations. Accessed October 15, 2026
- Observe.AI security compliance. Accessed October 15, 2026
- Observe.AI trust, security and responsible AI compliance. Accessed October 15, 2026
- About Observe.AI company. Accessed October 15, 2026
- Observe.AI news and PR company. Accessed October 15, 2026
- Observe.AI press release: AWS strategic collaboration agreement (Jul 22, 2026) company, pricing. Accessed October 15, 2026
- Observe.AI partners affiliate. Accessed October 15, 2026
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