ASAPP is a New York company, founded in 2015, whose GenerativeAgent product is an AI agent for enterprise contact centers that handles customer conversations over voice and chat. Voice calls reach GenerativeAgent from a customer’s existing phone or contact-center platform through SIP or PSTN transfers or integrations such as Amazon Connect, Genesys, Twilio, Azure Communication Services and Zendesk Talk. It can take card payments by keypad entry and route calls to human agent queues. ASAPP does not publish prices.
ASAPP pricing
No prices, plan names or billing unit are published. The site offers a demo request (‘Book a demo of ASAPP CXP’), an ROI calculator and a ‘value model’ for estimating labor-hour savings, and the demo page mentions a proof of concept; none of these state a price or whether the proof of concept is free.
What it does
- Answers inbound calls
- Yes
- Places outbound calls
- Unconfirmed
- Books appointments
- Unconfirmed
- Warm transfer to a person
- Yes
- Text follow-up
- Unconfirmed
- Call recording
- Yes
- Transcripts
- Yes
- CRM sync
- Unconfirmed
- Keep your number (porting)
- Unconfirmed
- Spanish
- Yes
- Other languages
- Yes
- Web chat
- Yes
- API
- Yes
- Custom voice
- Yes
ASAPP’s docs list 34 voice languages (including Spanish for Latin America and Spain) and 54 chat languages. Each session runs in a single language and cannot switch mid-conversation, quality varies by language, and the docs say GenerativeAgent is ‘developed and tested primarily in English and Spanish’. Languages are enabled through the ASAPP team.
Integrations
- Amazon Connect
- Azure Communication Services
- Genesys
- Twilio
- Zendesk
As listed by ASAPP. Integrations not listed may still be possible through an API or Zapier.
Security and compliance
- Signs a HIPAA BAA
- Unconfirmed
- SOC 2
- Type II
- Discloses it's an AI
- Unconfirmed
ASAPP’s site and trust portal show a HIPAA badge and list HIPAA among its compliance items, and a January 28, 2026 blog post refers to ongoing compliance with HIPAA alongside SOC 2 Type 2 and PCI DSS. No page reviewed mentions a Business Associate Agreement.
“Unconfirmed” means ASAPP's public pages don't say either way. Rules for AI phone calls
Company
- Headquarters
- New York, NY
- Founded
- 2015
- Built for
- Enterprise
- Industries
- Hospitality, Insurance, Financial services, Telecom, Utilities, Medical, Retail
Sources
- ASAPP GenerativeAgent features, compliance, pricing. Accessed October 21, 2026
- ASAPP voice features. Accessed October 21, 2026
- ASAPP docs: GenerativeAgent getting started features. Accessed October 21, 2026
- ASAPP docs: GenerativeAgent integration overview integrations, features. Accessed October 21, 2026
- ASAPP docs: Azure Communication Services integrations, features. Accessed October 21, 2026
- ASAPP docs: API-based SIP transfers features. Accessed October 21, 2026
- ASAPP docs: Multiple language support features. Accessed October 21, 2026
- ASAPP docs: Handoff features. Accessed October 21, 2026
- ASAPP docs: Conversations features. Accessed October 21, 2026
- ASAPP docs: Voice payment collection features. Accessed October 21, 2026
- ASAPP docs: Human in the Loop Agent features. Accessed October 21, 2026
- ASAPP docs index features. Accessed October 21, 2026
- ASAPP Trust Center compliance. Accessed October 21, 2026
- ASAPP safety and security compliance. Accessed October 21, 2026
- ASAPP docs: Security compliance. Accessed October 21, 2026
- ASAPP blog: HITRUST certification (Jan 28, 2026) compliance. Accessed October 21, 2026
- ASAPP ebook: GenerativeAI agent use cases for healthcare providers compliance, company. Accessed October 21, 2026
- ASAPP press release: GenerativeAgent platform expansion (Sep 16, 2025) features, company. Accessed October 21, 2026
- About ASAPP company, status. Accessed October 21, 2026
- ASAPP privacy policy company. Accessed October 21, 2026
- ASAPP buyer’s guide to generative AI agents pricing. Accessed October 21, 2026
- ASAPP partners affiliate. Accessed October 21, 2026
- ASAPP get started pricing. Accessed October 21, 2026
Spot something out of date? Email contact@aivoiceagentvendors.com with a link to the vendor's page. Fixes are listed on Corrections.
Writing about ASAPP? Embed this listing or download the data.
ASAPP alternatives
- Kore.aiQuote only
- Observe.AIQuote only
- GigaQuote only
- CrestaQuote only
- Talkdesk AI Agents (Autopilot)Quote only
- ReplicantQuote only