Kore.ai
AI customer service agents, Voice agent platforms
Kore.ai is an enterprise AI agent platform whose customer experience products include voice and digital AI agents, agent assist, quality management and an AI-native contact center. Its voice channel handles inbound calls through Kore.ai's voice gateway or a customer's own SIP, and places outbound calls through Kore.ai's voice gateway. It connects to contact center platforms such as Genesys, Five9, NICE CXone, Amazon Connect and Talkdesk. Kore.ai sells mainly to large banks, insurers, healthcare organizations, retailers and telecoms.
- Charges by
- Quote only
- Starts at
- Quote
- How it works
- AI with human backup
- Checked
- October 15, 2026
Pricing
No pricing page or prices were found on kore.ai; sales is through demos and partners. Pricing unit is not stated.
What it does
- Answers inbound calls
- Yes
- Places outbound calls
- Yes
- Books appointments
- Unconfirmed
- Warm transfer to a person
- Yes
- Text follow-up
- Unconfirmed
- Call recording
- Unconfirmed
- Transcripts
- Unconfirmed
- CRM sync
- Yes
- Keep your number (porting)
- Unconfirmed
- Spanish
- Unconfirmed
- Other languages
- Yes
- Web chat
- Yes
- API
- Yes
- Custom voice
- Unconfirmed
Kore.ai describes multilingual voice and digital conversations with language switching, and its voice docs let teams set language-specific speech and TTS profiles. No overall language count is given; a customer case on kore.ai mentions 23 languages.
Integrations
- Genesys
- Five9
- NICE CXone
- Amazon Connect
- Talkdesk
- Twilio
- Salesforce
- ServiceNow
- Microsoft Dynamics 365
- SAP
- Oracle
- Epic
- Oracle Cerner
- Microsoft Teams
As listed by Kore.ai. Integrations not listed may still be possible through an API or Zapier.
Security and compliance
- Signs a HIPAA BAA
- Unconfirmed
- SOC 2
- SOC 2 Type II
- Discloses it's an AI
- Unconfirmed
Kore.ai's healthcare provider page says its pre-built applications come with 'HIPAA compliance built in' and shows a HIPAA badge. Kore.ai's Trust Center does not list HIPAA, and no BAA statement was found.
“Unconfirmed” means Kore.ai's public pages don't say either way. Rules for AI phone calls
Company
- Built for
- Enterprise
- Industries
- Financial services, Insurance, Medical, Retail, Telecom, Hospitality
- Built on
- Speech providers are chosen by the customer. Kore.ai's voice docs name Deepgram (speech-to-text and TTS), ElevenLabs (TTS), and realtime speech-to-speech models from OpenAI, Azure OpenAI, Google Gemini Live, Amazon Nova Sonic and xAI Grok.
Sources
- Kore.ai homepage features. Accessed October 15, 2026
- Kore.ai customer experience (voice and digital AI agents) features, integrations. Accessed October 15, 2026
- Kore.ai docs: Voice channel features, integrations. Accessed October 15, 2026
- Kore.ai docs: Outbound calls API overview features. Accessed October 15, 2026
- Kore.ai docs index integrations. Accessed October 15, 2026
- Kore.ai Trust Center compliance. Accessed October 15, 2026
- Kore.ai healthcare provider compliance, integrations. Accessed October 15, 2026
- About Kore.ai company. Accessed October 15, 2026
- Kore.ai partners affiliate, integrations. Accessed October 15, 2026
Spot something out of date? Email contact@aivoiceagentvendors.com with a link to the vendor's page.
Kore.ai alternatives
- PolyAIPer minute, quote only
- ReplicantQuote only, quote only
- Talkdesk AI Agents (Autopilot)Quote only, quote only
- Observe.AIQuote only, quote only
- SierraQuote only, quote only
- Dialpad AI Receptionist (Dialpad Resolve AI Agents)Per call, from See pricing