NiCE Cognigy alternatives
NiCE Cognigy charges quote only. These 12 AI customer service agents are the closest matches on who they serve and how they work, listed with how each one charges.
13 vendors
| Vendor | Charges by | Starts at | How it works | HIPAA BAA | Checked |
|---|---|---|---|---|---|
| NiCE CognigyAcquired | Quote only | Quote | AI with human backup | Unconfirmed | Oct 2026 |
| Decagon | Quote only | Quote | AI with human backup | Unconfirmed | Oct 2026 |
| Fin Voice (formerly Intercom Fin)Acquired | Quote only | Quote | AI with human backup | Yes | Oct 2026 |
| Hyro | Quote only | Quote | AI with human backup | Yes | Oct 2026 |
| Kore.ai | Quote only | Quote | AI with human backup | Unconfirmed | Oct 2026 |
| Observe.AI | Quote only | Quote | AI with human backup | Unconfirmed | Oct 2026 |
| Replicant | Quote only | Quote | AI with human backup | Unconfirmed | Oct 2026 |
| Sierra | Quote only | Quote | AI with human backup | Unconfirmed | Oct 2026 |
| Talkdesk AI Agents (Autopilot) | Quote only | Quote | AI with human backup | Unconfirmed | Oct 2026 |
| Assort Health | Quote only | Quote | AI only | Yes | Oct 2026 |
| Parloa | Per minute | Quote | AI with human backup | Unconfirmed | Oct 2026 |
| PolyAI | Per minute | Quote | AI with human backup | Yes | Oct 2026 |
| Salesforce Agentforce Voice | Usage-based | See pricing | AI with human backup | Yes | Oct 2026 |