Fin Voice (formerly Intercom Fin)
AI customer service agents
This company has been acquired. See the summary for details.
Fin Voice is the phone channel of Fin, the AI customer service agent made by the company formerly called Intercom, which renamed itself Fin in 2026. It answers calls on Intercom Phone numbers or on a company's existing telephony through call forwarding or SIP, and can transfer to a teammate, offer a callback or hand off to a workflow. Salesforce completed its acquisition of Fin on September 10, 2026; Fin Voice is sold to select customers through the sales team.
- Charges by
- Quote only
- Starts at
- Quote
- How it works
- AI with human backup
- Checked
- October 15, 2026
Pricing
Fin's pricing page says 'Fin Voice is offered on a custom pricing plan', available to select customers through sales; phone usage is billed on a usage basis with no published per-minute rate. For reference, Fin's non-voice AI agent is listed at $0.99 per outcome (resolutions, procedure handoffs and similar) with a 50-outcome monthly minimum, or from $0.99 per outcome plus $29 per seat/month with Intercom's helpdesk; that rate is not stated to apply to Fin Voice. The Fin Voice FAQ says voice outcomes are counted per call under the order form, forwarded call legs are billed as outbound minutes, and test calls are not billed. The general Fin free trial (14 days) is not stated to include Fin Voice.
What it does
- Answers inbound calls
- Yes
- Places outbound calls
- Yes
- Books appointments
- Unconfirmed
- Warm transfer to a person
- Yes
- Text follow-up
- Unconfirmed
- Call recording
- Yes
- Transcripts
- Yes
- CRM sync
- Yes
- Keep your number (porting)
- Unconfirmed
- Spanish
- Yes
- Other languages
- Yes
- Web chat
- Yes
- API
- Yes
- Custom voice
- Unconfirmed
Intercom's Fin Voice setup article lists 29 languages, including English, Spanish, French, German, Japanese, Hindi and Arabic, each with 2-3 accent voices (fin.ai/voice says 30). The caller's language is not detected automatically: workflows can use keypad-based language selection, and simple deploy supports one language per phone line.
Integrations
- Intercom Phone
- Amazon Connect
- Talkdesk
- NICE CXone
- Five9
- Genesys
- Twilio Flex
- Zoom Phone
- Aircall
- Dialpad
- RingCentral
- 8x8
- Mitel
- Zendesk Talk
- Zendesk
- Salesforce
- HubSpot
- Freshdesk
- Shopify
- Stripe
- Zapier
- Make
As listed by Fin Voice (formerly Intercom Fin). Integrations not listed may still be possible through an API or Zapier.
Security and compliance
- Signs a HIPAA BAA
- Yes
- SOC 2
- SOC 2 Type II
- Discloses it's an AI
- Unconfirmed
Fin's help article 'HIPAA compliance and BAA' says all Fin workspaces are eligible for a BAA on an eligible plan, and covered products include 'AI in our Phone offering, including transcripts and Fin Voice'. Sending ePHI without a signed BAA is prohibited under Fin's terms.
“Unconfirmed” means Fin Voice (formerly Intercom Fin)'s public pages don't say either way. Rules for AI phone calls
Company
- Founded
- 2011
- Built for
- Mid-market, Enterprise
- Industries
- Ecommerce
- Built on
- Fin's own Apex models (the Fin Voice page cites Apex Flash, fine-tuned for customer service); no third-party speech vendor is named.
Sources
- Fin Voice product page features, integrations. Accessed October 15, 2026
- Intercom: Fin Voice connector features, integrations. Accessed October 15, 2026
- Intercom Help: Deploy Fin AI Agent over phone features, integrations, pricing. Accessed October 15, 2026
- Intercom Help: Fin Voice FAQs features, pricing. Accessed October 15, 2026
- Fin pricing pricing. Accessed October 15, 2026
- Fin integrations integrations. Accessed October 15, 2026
- Intercom security compliance. Accessed October 15, 2026
- Fin Help: HIPAA compliance and BAA compliance. Accessed October 15, 2026
- About Fin company. Accessed October 15, 2026
- Salesforce press release: Salesforce signs definitive agreement to acquire Fin (June 15, 2026) status. Accessed October 15, 2026
- Salesforce press release: Salesforce completes acquisition of Fin (Sept 10, 2026) status. Accessed October 15, 2026
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Fin Voice (formerly Intercom Fin) alternatives
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