AI Voice Agent Vendors

Parloa

AI customer service agents

Parloa is an AI agent management platform, founded in 2018 and based in Berlin and New York, for building, testing and running voice and chat customer service agents in enterprise contact centers. Its voice agents can replace IVR menus on inbound calls, place routine outbound calls such as renewals and collections, and pass callers to human agents with context. They sit in front of an existing contact center platform such as Genesys, NICE, Five9 or Amazon Connect.

Visit ParloaPricing page

Charges by
Per minute
Starts at
Quote
How it works
AI with human backup
Checked
October 15, 2026

Pricing

Parloa's pricing page says it uses consumption-based pricing, 'per minute for voice and per interaction for chat'. Customers pick a volume package based on expected needs, and 'Outcome-based pricing is supported when it makes sense'. No rates, tiers or trial are published; plans are custom and quoted by sales.

What it does

Answers inbound calls
Yes
Places outbound calls
Yes
Books appointments
Unconfirmed
Warm transfer to a person
Yes
Text follow-up
Unconfirmed
Call recording
Unconfirmed
Transcripts
Unconfirmed
CRM sync
Yes
Keep your number (porting)
Unconfirmed
Spanish
Unconfirmed
Other languages
Yes
Web chat
Yes
API
Unconfirmed
Custom voice
Unconfirmed

Parloa's 'Expanded Language Coverage' page says its voice AI agents speak 140+ languages. Mid-call language switching and a Spanish listing were not confirmed.

Integrations

As listed by Parloa. Integrations not listed may still be possible through an API or Zapier.

Security and compliance

Signs a HIPAA BAA
Unconfirmed
SOC 2
SOC 2 Type II
Discloses it's an AI
Unconfirmed

Parloa's security page and Trust Center list HIPAA among its certifications, and the Trust Center lists a 'HIPAA Report'. No statement about signing a BAA was found.

“Unconfirmed” means Parloa's public pages don't say either way. Rules for AI phone calls

Company

Headquarters
Berlin, Germany / New York, NY
Founded
2018
Built for
Enterprise

Sources

  1. Parloa homepage features, compliance. Accessed October 15, 2026
  2. Parloa integrations integrations. Accessed October 15, 2026
  3. Parloa pricing pricing. Accessed October 15, 2026
  4. Parloa enterprise security & governance compliance. Accessed October 15, 2026
  5. Parloa Trust Center compliance. Accessed October 15, 2026
  6. Parloa: IVR replacement features, integrations. Accessed October 15, 2026
  7. Parloa: Outbound renewals, win-back and proactive service features. Accessed October 15, 2026
  8. Parloa: Expanded language coverage features. Accessed October 15, 2026
  9. About Parloa company. Accessed October 15, 2026
  10. Parloa in the press company. Accessed October 15, 2026
  11. Parloa partners affiliate. Accessed October 15, 2026

Spot something out of date? Email contact@aivoiceagentvendors.com with a link to the vendor's page.

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