NiCE Cognigy
AI customer service agents, Voice agent platforms
This company has been acquired. See the summary for details.
Cognigy is a conversational AI platform for building voice and chat AI agents for enterprise contact centers. It was founded in Düsseldorf in 2016 and acquired by NiCE in 2025, and is now sold as NiCE Cognigy. Its voice AI agents handle inbound and outbound calls through the Cognigy Voice Gateway and route calls to human agents with context. The platform connects to contact center systems including Genesys, Amazon Connect, Avaya, NiCE CXone and 8x8.
- Charges by
- Quote only
- Starts at
- Quote
- How it works
- AI with human backup
- Checked
- October 15, 2026
Pricing
No pricing page or prices were found on cognigy.com, and no pricing unit is stated. Pricing is through NiCE/Cognigy sales.
What it does
- Answers inbound calls
- Yes
- Places outbound calls
- Yes
- Books appointments
- Yes
- Warm transfer to a person
- Yes
- Text follow-up
- Unconfirmed
- Call recording
- Yes
- Transcripts
- Yes
- CRM sync
- Unconfirmed
- Keep your number (porting)
- Unconfirmed
- Spanish
- Yes
- Other languages
- Yes
- Web chat
- Yes
- API
- Unconfirmed
- Custom voice
- Unconfirmed
Cognigy's voice AI agents page says agents speak 100+ languages, with sample voices in English (US/UK), German, Spanish, Dutch and Danish. The Voice Gateway page cites built-in machine translation for 100+ languages and 1,000+ synthetic voices.
Integrations
As listed by NiCE Cognigy. Integrations not listed may still be possible through an API or Zapier.
Security and compliance
- Signs a HIPAA BAA
- Unconfirmed
- SOC 2
- SOC 2 Type II
- Discloses it's an AI
- Unconfirmed
Cognigy's Trust Center does not mention HIPAA or a BAA. NiCE's 'AI Agents for Self-Service' page says NiCE complies with HIPAA, but it does not tie that statement to Cognigy or mention a BAA.
“Unconfirmed” means NiCE Cognigy's public pages don't say either way. Rules for AI phone calls
Company
- Headquarters
- Düsseldorf, Germany / Dallas, TX
- Founded
- 2016
- Built for
- Enterprise
Sources
- NiCE Cognigy homepage features, integrations. Accessed October 15, 2026
- NiCE Cognigy: Voice AI agents features, integrations. Accessed October 15, 2026
- NiCE Cognigy Voice Gateway features, integrations. Accessed October 15, 2026
- NiCE Cognigy contact center integrations integrations. Accessed October 15, 2026
- Cognigy Trust Center compliance. Accessed October 15, 2026
- About Cognigy company, status. Accessed October 15, 2026
- NiCE Cognigy partner program affiliate, integrations. Accessed October 15, 2026
- NiCE press release (Oct 1, 2026) referencing its 2025 acquisition of Cognigy status. Accessed October 15, 2026
- NiCE: AI Agents for Self-Service compliance. Accessed October 15, 2026
Spot something out of date? Email contact@aivoiceagentvendors.com with a link to the vendor's page.
NiCE Cognigy alternatives
- DecagonQuote only, quote only
- Fin Voice (formerly Intercom Fin)Quote only, quote only
- HyroQuote only, quote only
- Kore.aiQuote only, quote only
- Observe.AIQuote only, quote only
- ReplicantQuote only, quote only