AI Voice Agent Vendors

Zendesk voice AI agents

AI customer service agents

Zendesk voice AI agents answer inbound calls on a Zendesk voice (Talk) line before a human agent does. They are set up in Zendesk's AI agents workspace and resolve what they can using the customer's knowledge and procedures. Each call creates or updates a Zendesk ticket, and unresolved calls go to the phone queue with a transcript, an AI summary and the detected intent. The feature is for existing Zendesk Suite or Support-with-Talk customers.

Visit Zendesk voice AI agentsPricing page

Charges by
Per seat
Starts at
$55/user/mo (Suite Team)
Includes
5 automated resolutions per agent/month on Suite Team (10 on Suite Professional); voice (Talk) features included in Suite Team and above, with phone numbers and call minutes billed as add-ons
Overage
Automated resolutions: $1.50 each committed, $2.00 each pay-as-you-go. Voice AI agent connection: $0.005 per minute while the AI agent is on the call, plus standard Talk telephony usage (US inbound $0.016/min) and a call recording charge.
Per minute
$0.01
How it works
AI with human backup
Free trial
14 days (Suite Professional features); whether voice AI agents can be used during the trial is not stated
Checked
October 15, 2026

Zendesk voice AI agents pricing

PlanPriceIncludes
Suite Team$55/user/mo billed annuallyPer agent; $69 per agent/month billed monthly; 5 automated resolutions per agent/month
Suite Professional$115/user/mo billed annuallyPer agent; $149 per agent/month billed monthly; 10 automated resolutions per agent/month
  • Zendesk publishes unit prices, but voice AI agent cost is spread across several meters. (1) A Zendesk plan with voice is required: any Suite plan, or Support with Talk; Talk Partner Edition is not supported. Seat prices are per human agent per month; $55 is Suite Team billed annually, and $69 billed monthly. (2) AI agent usage is billed in automated resolutions at $1.50 each committed or $2.00 pay-as-you-go. Zendesk's voice AI agent help article says calls 'can also consume automated resolutions'. (3) Per the Talk pricing article, a $0.005 per-minute 'AI agent connection' charge applies while a voice AI agent is connected, on top of normal telephony minutes and recording charges. per_minute_usd records only the AI-connection charge, not total call cost. Zendesk also describes a newer 'resolution tiers' model that accounts move to at renewal with 30 days' notice; its rates were not reviewed.

What it does

Answers inbound calls
Yes
Places outbound calls
Unconfirmed
Books appointments
Yes
Warm transfer to a person
Yes
Text follow-up
Unconfirmed
Call recording
Yes
Transcripts
Yes
CRM sync
Yes
Keep your number (porting)
Unconfirmed
Spanish
Unconfirmed
Other languages
Yes
Web chat
Yes
API
Unconfirmed
Custom voice
Unconfirmed

Zendesk's voice AI agents page says the agents understand 50+ languages, and the help article calls the feature multilingual with regional voices. No language list was found, so Spanish is not confirmed by name.

Integrations

As listed by Zendesk voice AI agents. Integrations not listed may still be possible through an API or Zapier.

Security and compliance

Signs a HIPAA BAA
Yes
SOC 2
SOC 2 Type II
Discloses it's an AI
Unconfirmed

Zendesk's pricing page says its BAA 'is available for execution by Subscribers', and its Trust Center says customers who want a BAA covering AI features must have the Advanced Compliance add-on. Zendesk does not specifically say whether voice AI agent calls are in BAA scope. The voice AI agent help article says the feature is not intended for emergency calls or emergency healthcare triage.

“Unconfirmed” means Zendesk voice AI agents's public pages don't say either way. Rules for AI phone calls

Company

Built for
Small business, Mid-market, Enterprise

Sources

  1. Zendesk: Voice AI agents features. Accessed October 15, 2026
  2. Zendesk Help: About voice AI agents features, pricing, integrations. Accessed October 15, 2026
  3. Zendesk Help: About AI agents features. Accessed October 15, 2026
  4. Zendesk voice features. Accessed October 15, 2026
  5. Zendesk pricing pricing, compliance. Accessed October 15, 2026
  6. Zendesk Help: Talk number availability and pricing pricing. Accessed October 15, 2026
  7. Zendesk Help: Documentation resources for understanding automated resolution usage pricing. Accessed October 15, 2026
  8. Zendesk Trust Center compliance. Accessed October 15, 2026

Spot something out of date? Email contact@aivoiceagentvendors.com with a link to the vendor's page.

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