Crescendo
Crescendo sells an AI customer experience platform that pairs AI agents with human support agents it employs. Its Concierge agent handles inbound phone calls as well as chat, email, SMS and WhatsApp, and hands conversations it can’t resolve to a person with the full history. Crescendo publishes no prices; its pages describe outcome-based pricing in which customers pay for resolutions rather than routed contacts.
Crescendo pricing
Crescendo charges for AI resolutions rather than routed contacts, under outcome-based terms set in each order, with no published rates.
No prices or plans are published; the site’s call to action is ‘Get a demo’. The Concierge page says ‘You pay only when it resolves, not when it routes,’ and the Total Outcome Guarantee page says Crescendo’s model ‘is built entirely on outcomes.’ An older features page still on the site instead describes ‘one flat, all-inclusive price’ with usage-based pricing for automated resolutions. The Master Services Agreement refers to orders ‘subject to outcome-based pricing,’ under which Crescendo may add or remove human agents to meet the order’s performance metrics.
What it does
- Answers inbound calls
- Yes
- Places outbound calls
- Unconfirmed
- Books appointments
- Unconfirmed
- Warm transfer to a person
- Yes
- Live receptionists on staff
- Yes
- Text follow-up
- Unconfirmed
- Call recording
- Yes
- Transcripts
- Yes
- CRM sync
- Unconfirmed
- Keep your number (porting)
- Unconfirmed
- Spanish
- Unconfirmed
- Other languages
- Yes
- Web chat
- Yes
- API
- Yes
- Custom voice
- Unconfirmed
Crescendo’s features page says ‘Support in 50+ Languages’, and its Jan 2026 multi-provider announcement says its chat and voice assistants can switch languages in real time. No language list is published, and Spanish is not named.
Integrations
As listed by Crescendo. Integrations not listed may still be possible through an API or Zapier.
Security and compliance
- Signs a HIPAA BAA
- Unconfirmed
- SOC 2
- Type II
- Discloses it's an AI
- Unconfirmed
Crescendo’s home page lists ‘SOC 2 Type II. HIPAA. ISO 27001. GDPR.’ and its Jan 2026 announcement calls the platform ‘SOC 2 Type II and HIPAA attested’, but no page reviewed mentions a BAA. The Master Services Agreement says the services are not intended to process sensitive or special-category data.
“Unconfirmed” means Crescendo's public pages don't say either way. Rules for AI phone calls
Company
- Headquarters
- San Francisco, CA
- Built for
- Enterprise
- Industries
- Retail, Ecommerce
- Built on
- Not a single provider. Crescendo’s subprocessor list (effective July 14, 2026) names Amazon Nova Sonic, ElevenLabs, Microsoft Azure and Soniox for speech and real-time conversations, Deepgram for speech recognition on call recordings, OpenAI, Google Gemini and Groq for conversation processing, LiveKit for voice media transport and Twilio for inbound telephony.
Sources
- Crescendo home page features, compliance, company. Accessed October 22, 2026
- Crescendo Concierge features, pricing. Accessed October 22, 2026
- Crescendo news: Customer Experience Platform launch (Aug 25, 2026) features, company. Accessed October 22, 2026
- Crescendo: Explore all 35+ features and services features, pricing. Accessed October 22, 2026
- Crescendo news: Crescendo and Amazon voice AI (Jul 16, 2025) features. Accessed October 22, 2026
- Crescendo news: Multi-provider architecture (Jan 28, 2026) features, compliance. Accessed October 22, 2026
- Crescendo subprocessors features. Accessed October 22, 2026
- Crescendo Master Services Agreement pricing, features, compliance. Accessed October 22, 2026
- Crescendo Total Outcome Guarantee pricing. Accessed October 22, 2026
- Crescendo release notes (Jun 27, 2025) integrations, features. Accessed October 22, 2026
- Crescendo vs. Fin (Intercom) features. Accessed October 22, 2026
- Crescendo company page company. Accessed October 22, 2026
- Crescendo news: Andy Lee appointed CEO (Jul 14, 2026) company. Accessed October 22, 2026
- Crescendo news: Alorica partnership (Jun 23, 2026) company, features. Accessed October 22, 2026
- Crescendo news: $100M ARR (Sep 25, 2025) company, pricing. Accessed October 22, 2026
- Crescendo news: PartnerHero acquisition (Oct 2, 2024) company, features. Accessed October 22, 2026
- Crescendo for retail and ecommerce company. Accessed October 22, 2026
- Crescendo for health and wellness company. Accessed October 22, 2026
- Crescendo: Get a demo company. Accessed October 22, 2026
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