Salesforce Agentforce Voice
AI customer service agents
Agentforce Voice is Salesforce's voice channel for its Agentforce AI agents. It answers phone and click-to-talk calls using the same agent actions and Salesforce data as other Agentforce agents, and transfers callers to human agents with the transcript, a summary and any case it created. It requires Salesforce Voice running on Amazon Connect or a supported contact center partner. Salesforce's Agentforce Contact Center, launched in March 2026, bundles native voice, digital channels and AI agents as an add-on for Agentforce Service customers in the U.S. and Canada.
- Charges by
- Usage-based
- Starts at
- See pricing
- How it works
- AI with human backup
- Checked
- October 15, 2026
Salesforce Agentforce Voice pricing
| Plan | Price | Includes |
|---|---|---|
| Salesforce Voice - Partner Contact Center | $50/mo | Per user; connects telephony from a preferred partner; transcription licensed from the telephony partner |
| Salesforce Voice - Amazon Connect (750 min) | $75/mo | Per user; pre-integrated Amazon Connect telephony with 750 platform minutes per agent per month |
| Salesforce Voice - Amazon Connect (2,000 min) | $125/mo | Per user; pre-integrated Amazon Connect telephony with 2,000 platform minutes per agent per month |
| Salesforce Voice - Amazon Connect (5,000 min) | $200/mo | Per user; pre-integrated Amazon Connect telephony with 5,000 platform minutes per agent per month |
| Salesforce Voice - Contact Center | $125/mo | Per user; native voice, unlimited platform voice minutes, digital channels |
| Agentforce add-on (Sales, Service, Field Service) | $125/mo | Per user; unmetered employee usage |
- Contract: The voice pricing page says one edition 'requires an annual contract' without naming which; prices are listed per user per month
- Salesforce publishes unit prices for Agentforce in general but not a per-call or per-minute rate for Agentforce Voice. Agentforce consumption is either Flex Credits ($500 per 100,000 credits, i.e. $0.005 per credit; standard actions use 20 credits) or $2 per conversation, and an org cannot mix the two. The pricing page says 'usage types and multipliers differ for Agentforce Voice actions' and gives a voice example whose per-use-case figure does not match its own credit math, so no voice unit price is recorded. Agentforce Voice also requires an Agentforce for Service license and Salesforce Voice telephony; the Salesforce Voice per-user prices above come from Salesforce's voice pricing page, and its currency labels were partly ambiguous. Agentforce Contact Center is described as an add-on to Agentforce Service, with no price published. Treat this as a quote-driven enterprise purchase.
What it does
- Answers inbound calls
- Yes
- Places outbound calls
- Unconfirmed
- Books appointments
- Unconfirmed
- Warm transfer to a person
- Yes
- Text follow-up
- Unconfirmed
- Call recording
- Unconfirmed
- Transcripts
- Yes
- CRM sync
- Yes
- Keep your number (porting)
- Unconfirmed
- Spanish
- Unconfirmed
- Other languages
- Unconfirmed
- Web chat
- Yes
- API
- Yes
- Custom voice
- Unconfirmed
Salesforce's Agentforce Voice page (AU site) says Agentforce Voice is available in English (US/UK/AU), with more languages following in a phased rollout. No other supported language is listed.
Integrations
As listed by Salesforce Agentforce Voice. Integrations not listed may still be possible through an API or Zapier.
Security and compliance
- Signs a HIPAA BAA
- Yes
- SOC 2
- Unconfirmed
- Discloses it's an AI
- Unconfirmed
Salesforce's Business Associate Addendum restrictions page lists Agentforce Voice (under Einstein Services) and Agentforce Contact Center as covered services, subject to restrictions. Neither may be used for medical advice, as a medical device, or to infer health diagnoses. The customer is responsible for HIPAA compliance of any third-party telephony service. Service Cloud Voice is covered only on Salesforce first-party or Hyperforce infrastructure.
“Unconfirmed” means Salesforce Agentforce Voice's public pages don't say either way. Rules for AI phone calls
Company
- Built for
- Mid-market, Enterprise
Sources
- Salesforce: Agentforce Voice (AU) features. Accessed October 15, 2026
- Salesforce Admins blog: From Chat to Calls, Introducing Agentforce Voice features, integrations. Accessed October 15, 2026
- Salesforce news: Agentforce Contact Center announcement (Mar 10, 2026) features, status. Accessed October 15, 2026
- Salesforce press release (DE): Agentforce Contact Center features. Accessed October 15, 2026
- Agentforce pricing pricing. Accessed October 15, 2026
- Salesforce Voice pricing pricing, integrations. Accessed October 15, 2026
- Salesforce Voice with Telephony Providers Implementation Guide features, integrations. Accessed October 15, 2026
- Salesforce Business Associate Addendum restrictions compliance. Accessed October 15, 2026
- Salesforce compliance: SOC 2 Report - Salesforce Agentforce Operations compliance. Accessed October 15, 2026
Spot something out of date? Email contact@aivoiceagentvendors.com with a link to the vendor's page.
Salesforce Agentforce Voice alternatives
- Fin Voice (formerly Intercom Fin)Quote only, quote only
- Talkdesk AI Agents (Autopilot)Quote only, quote only
- Zendesk voice AI agentsPer seat, from $55/user/mo
- Assort HealthQuote only, quote only
- DecagonQuote only, quote only
- HyroQuote only, quote only
Compare Salesforce Agentforce Voice alternatives side by side