Talkdesk vs Five9
This compares Talkdesk AI Agents with Five9 AI Agents. Talkdesk prices by quote and Five9 charges per user. Here's how they compare on price, features and compliance, using each vendor's own published information.
Both checked October 15, 2026
| Detail | Talkdesk AI Agents | Five9 AI Agents |
|---|---|---|
| Charges by | Quote only | Per seat |
| Starts at | Quote | See pricing |
| Includes | Not published | Per the pricing page footnotes, a voice seat includes Agent Desktop Plus, call recording, ACD, IVR, dialer, reporting, queue management and Five9 Inference Studio access, and ‘AI: 3000 minutes per bundled seat + usage’ (the page does not show which plans or AI products that footnote applies to). |
| Overage | Not published | Not published |
| Free trial | Not published | Not published |
| How it works | AI with human backup | AI with human backup |
| Answers inbound calls | Yes | Yes |
| Places outbound calls | Yes | Unconfirmed |
| Books appointments | Unconfirmed | Yes |
| Warm transfer to a person | Yes | Yes |
| Text follow-up | Unconfirmed | Unconfirmed |
| Call recording | Unconfirmed | Yes |
| Transcripts | Unconfirmed | Unconfirmed |
| CRM sync | Yes | Yes |
| Keep your number (porting) | Unconfirmed | Unconfirmed |
| Spanish | Unconfirmed | Yes |
| Other languages | Yes | Yes |
| Web chat | Yes | Yes |
| API | Unconfirmed | Unconfirmed |
| Custom voice | Unconfirmed | Yes |
| Signs a HIPAA BAA | Unconfirmed | Yes |
| SOC 2 | Unconfirmed | SOC 2 Type II |
Integrations
Both list: Salesforce, Microsoft Dynamics 365, Zendesk, ServiceNow, Oracle Service Cloud, Microsoft Teams, Zoom.
Only Talkdesk AI Agents: HubSpot, Zoho CRM, Freshdesk, Kustomer, Epic, Oracle Cerner, athenahealth, Guidewire ClaimCenter, Shopify, BigCommerce, Slack.
Only Five9 AI Agents: Oracle NetSuite, RingCentral, AT&T Office@hand, Verint, Calabrio.
Pricing notes
Talkdesk AI Agents: Talkdesk’s CXA pricing page lists Copilot, Autopilot (voice or digital), Navigator, Interaction & Quality Analytics and Identity, with no prices; it offers only a ‘Talk to an expert’ form. It does not say whether Autopilot is included or an add-on. A separate CX Cloud (contact center seat) pricing page exists but was not reviewed.
Five9 AI Agents: Five9’s pricing page lists Digital at $119 and Core at $159 per seat per month (USD); Plus, Pro and Enterprise are ‘Contact Sales’. It says ‘Prices above are per concurrent user and usage-based pricing may apply, with a minimum of 50 seats.’ Billing frequency and contract length are not stated. Intelligent Virtual Agent, AI Agents and Agent Assist are listed under ‘Artificial Intelligence Add Ons’ with no prices, and the page says ‘Additional usage-based pricing may apply.’ The AI phone agent therefore needs a Five9 seat plan with voice (Core is the lowest-priced plan that lists voice and AI) plus an unpriced add-on, so no starting price is recorded. Five9 also offers custom quotes and pricing by concurrent users, named agents or pay per use.
Full profiles: Talkdesk AI Agents and Five9 AI Agents, with sources linked.