Five9 AI Agents (Intelligent Virtual Agent)
Five9 is a cloud contact center company. Its AI Agents (marketed for phone as Voice AI Agents) and its Intelligent Virtual Agent (IVA) answer customer calls on the Five9 platform, act on requests through connected business systems and pass callers to live agents with the conversation context; IVA also runs on chat, SMS and social messaging. A separate Agent Assist product gives human agents real-time transcription, call summaries and guidance. All three are add-ons to Five9 contact center seats, which are priced per concurrent seat with a 50-seat minimum, and the add-ons have no published price.
Five9 AI Agents (Intelligent Virtual Agent) pricing
| Plan | Price | Includes |
|---|---|---|
| Digital | $119/user/mo | Per concurrent seat per month (USD); plan described as ‘Digital channels only’ |
| Core | $159/user/mo | Per concurrent seat per month (USD); ‘All channels with AI essential’ |
| Plus | Quote | Contact sales; ‘All channels with advanced AI’ |
| Pro | Quote | Contact sales; ‘All channels with AI essentials and WEM’ |
| Enterprise | Quote | Contact sales; ‘All channels with Advanced AI and WEM’ |
Five9’s pricing page lists Digital at $119 and Core at $159 per seat per month (USD); Plus, Pro and Enterprise are ‘Contact Sales’. It says ‘Prices above are per concurrent user and usage-based pricing may apply, with a minimum of 50 seats.’ Billing frequency and contract length are not stated. Intelligent Virtual Agent, AI Agents and Agent Assist are listed under ‘Artificial Intelligence Add Ons’ with no prices, and the page says ‘Additional usage-based pricing may apply.’ The AI phone agent therefore needs a Five9 seat plan with voice (Core is the lowest-priced plan that lists voice and AI) plus an unpriced add-on, so no starting price is recorded. Five9 also offers custom quotes and pricing by concurrent users, named agents or pay per use.
What it does
- Answers inbound calls
- Yes
- Places outbound calls
- Unconfirmed
- Books appointments
- Yes
- Warm transfer to a person
- Yes
- Text follow-up
- Unconfirmed
- Call recording
- Yes
- Transcripts
- Unconfirmed
- CRM sync
- Yes
- Keep your number (porting)
- Unconfirmed
- Spanish
- Yes
- Other languages
- Yes
- Web chat
- Yes
- API
- Unconfirmed
- Custom voice
- Yes
Five9’s June 2026 Voice AI Agents press release mentions ‘multilingual support’ without naming languages. The IVA page describes a customer’s IVA that arranges rides to medical appointments ‘in both English and Spanish’. No supported-language list was found.
Integrations
- Salesforce
- ServiceNow
- Microsoft Dynamics 365
- Zendesk
- Oracle Service Cloud
- Oracle NetSuite
- Microsoft Teams
- Zoom
- RingCentral
- AT&T Office@hand
- Verint
- Calabrio
As listed by Five9 AI Agents (Intelligent Virtual Agent). Integrations not listed may still be possible through an API or Zapier.
Security and compliance
- Signs a HIPAA BAA
- Yes
- SOC 2
- Type II
- Discloses it's an AI
- Unconfirmed
Five9 publishes a ‘Customer Business Associate Agreement’ (last updated September 24, 2025) that forms part of the customer agreement and applies ‘to the extent Customer is acting as a Covered Entity or a Business Associate’ and Five9 handles PHI via the Services. Five9’s security and privacy page says ‘As a Business Associate, Five9 has designed and implemented appropriate administrative, physical, and technical safeguards’. Neither page says whether AI Agents, IVA or Agent Assist are in scope; the BAA defers to the customer agreement and service orders for what the Services are.
“Unconfirmed” means Five9 AI Agents (Intelligent Virtual Agent)'s public pages don't say either way. Rules for AI phone calls
Company
- Headquarters
- San Ramon, CA
- Founded
- 2001
- Built for
- Mid-market, Enterprise
- Industries
- Financial services, Insurance, Medical, Education, Government, Retail, Ecommerce, Hospitality
Sources
- Five9 pricing pricing, integrations. Accessed October 15, 2026
- Five9 AI Agents features. Accessed October 15, 2026
- Five9 Intelligent Virtual Agent (IVA) features. Accessed October 15, 2026
- Five9 AI Agent Assist features. Accessed October 15, 2026
- Five9 press release via Business Wire: new release of Voice AI Agents (June 23, 2026) features, company. Accessed October 15, 2026
- Five9 contact center CRM integrations integrations, features. Accessed October 15, 2026
- Five9 Customer Business Associate Agreement compliance. Accessed October 15, 2026
- Five9 security and privacy compliance. Accessed October 15, 2026
- About Five9 company, status. Accessed October 15, 2026
- Five9 partners affiliate. Accessed October 15, 2026
- Five9 referral program affiliate. Accessed October 15, 2026
Spot something out of date? Email contact@aivoiceagentvendors.com with a link to the vendor's page.
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