Vapi
Voice agent platforms, AI customer service agents, AI outbound calling
Vapi is a developer platform and API for building, testing and running voice AI agents on phone lines and the web. Customers assemble each agent from their choice of transcription, language model and voice providers, paying provider costs plus a Vapi per-minute hosting fee. It targets developers and larger contact-center deployments, with paid support packages and a HIPAA add-on.
- Charges by
- Usage-based
- Starts at
- Free tier (No Success Package (usage only))
- Includes
- $5 in free credits; 1 phone number; 4 concurrent calls; 14-day data retention
- Per minute
- $0.05
- How it works
- AI only
- Free trial
- $5 in free credits
- Checked
- October 15, 2026
Vapi pricing
| Plan | Price | Includes |
|---|---|---|
| No Success Package | $0/mo | 2 orgs, 1 phone number, 4 concurrent calls, 14-day retention, community support, $5 free credits |
| Core | $29/mo | 2 orgs, 5 phone numbers, 10 concurrent calls, 30-day retention, zero data retention option, email support with 2-business-day SLA |
| Pro | $999/mo | 10 orgs, 10 phone numbers, 30 concurrent calls, 180-day retention, RBAC, dedicated Slack, 1-business-day SLA, 99% uptime SLA |
| Premier | Quote | Direct sales only; custom RBAC/ZDR/SSO, dedicated SIP, named support team, 99.9% uptime SLA |
- Contract: Pre-paid usage; Core is a prepaid monthly package that auto-renews; Premier is negotiated
- Vapi charges a pre-paid hosting fee of $0.05/min. Transcription, LLM and voice are passed through at provider cost with no markup (calculator ranges: Deepgram transcription about $0.0095-$0.0099/min, OpenAI model about $0.0077-$0.0452/min, ElevenLabs voice about $0.0146-$0.0238/min). Vapi telephony/SIP, WebSockets and Daily WebRTC are free; carrier minutes are charged by the provider (Twilio $0.008/min inbound and $0.014/min outbound, Vonage $0.00814/min, Telnyx $0.0055/min). Vapi's own example for 1,000 minutes/month totals an estimated $82-$129. Add-ons on any package: HIPAA compliance $2,000/month (includes standard DPA and BAA), extra concurrency $10 per line per month, extra organizations $20 per org per month. The Pro package fee is 10% of the hosting fee with a $999/month minimum; it is recorded here at the minimum.
What it does
- Answers inbound calls
- Yes
- Places outbound calls
- Yes
- Books appointments
- Yes
- Warm transfer to a person
- Yes
- Text follow-up
- Yes
- Call recording
- Yes
- Transcripts
- Yes
- CRM sync
- Yes
- Keep your number (porting)
- Unconfirmed
- Spanish
- Yes
- Other languages
- Yes
- Web chat
- Unconfirmed
- API
- Yes
- Custom voice
- Yes
Vapi's multilingual docs describe agents that switch languages using auto-detecting transcribers (Deepgram Nova 2/3 'Multi', Google, Gladia, AssemblyAI), and the sample configuration includes a Spanish voice. Language coverage depends on the transcriber and voice providers the customer picks; Vapi publishes no single language count.
Integrations
- Twilio
- Telnyx
- Vonage
- Five9
- Genesys
- Avaya
- NICE
- Talkdesk
- Amazon Connect
- Cisco
- Zendesk
- Salesforce
- HubSpot
- GoHighLevel
- Apollo.io
- Clay
- Google Calendar
- Google Sheets
- Notion
- Slack
- Zapier
- Make
- n8n
As listed by Vapi. Integrations not listed may still be possible through an API or Zapier.
Security and compliance
- Signs a HIPAA BAA
- Yes
- SOC 2
- SOC 2 Type II
- Discloses it's an AI
- Unconfirmed
- Consent capture tools
- Unconfirmed
- Do-not-call scrubbing
- Unconfirmed
- Calling-hour controls
- Unconfirmed
HIPAA is a paid add-on ($2,000/month on the pricing page) that includes a standard DPA and BAA. Vapi's HIPAA docs say the BAA is sent by email for signature when HIPAA compliance is enabled in the dashboard. HIPAA mode is organization-wide and cannot be combined with zero data retention.
“Unconfirmed” means Vapi's public pages don't say either way. Rules for AI phone calls
Company
- Built for
- Small business, Enterprise
- Industries
- Medical, Insurance
- Built on
- Customer-selected third-party providers, billed at cost: transcription (e.g., Deepgram, AssemblyAI, Gladia, Google, Speechmatics), LLMs (e.g., OpenAI, Anthropic, Google Gemini, Groq) and voices (e.g., ElevenLabs, Cartesia, PlayHT, Azure, Rime, Inworld), plus Vapi's own voices (per Vapi's pricing page, homepage and docs).
Sources
- Vapi pricing pricing, compliance. Accessed October 15, 2026
- Vapi homepage features, integrations, compliance. Accessed October 15, 2026
- Vapi Trust Center compliance. Accessed October 15, 2026
- Vapi docs: FAQ compliance, features. Accessed October 15, 2026
- Vapi docs: HIPAA compliance compliance, features. Accessed October 15, 2026
- Vapi docs: phone calling features. Accessed October 15, 2026
- Vapi docs: outbound calling features, compliance. Accessed October 15, 2026
- Vapi docs: integrations integrations. Accessed October 15, 2026
- Vapi docs: built-in tools features. Accessed October 15, 2026
- Vapi docs: warm transfer features. Accessed October 15, 2026
- Vapi docs: multilingual support features. Accessed October 15, 2026
- Vapi docs: ElevenLabs voices features. Accessed October 15, 2026
- Vapi contact center solution features, integrations, compliance. Accessed October 15, 2026
- Vapi healthcare features, compliance. Accessed October 15, 2026
- Vapi insurance features. Accessed October 15, 2026
- Vapi partnerships affiliate. Accessed October 15, 2026
- Vapi raises $20M (Dec 11, 2024) company. Accessed October 15, 2026
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