Vapi vs ElevenLabs Agents
Vapi charges usage-based and ElevenLabs Agents charges usage-based. Here's how they compare on price, features and compliance, using each vendor's own published information.
Checked October 15, 2026 (Vapi) and October 15, 2026 (ElevenLabs Agents)
| Detail | Vapi | ElevenLabs Agents |
|---|---|---|
| Charges by | Usage-based | Usage-based |
| Starts at | Free tier | Free tier |
| Includes | $5 in free credits; 1 phone number; 4 concurrent calls; 14-day data retention | 15 minutes of calls per month; 4 concurrent calls |
| Overage | — | $0.08 per additional call minute |
| Per minute | $0.05 | $0.08 |
| Free trial | $5 in free credits | Free plan with 15 call minutes per month |
| How it works | AI only | AI only |
| Answers inbound calls | Yes | Yes |
| Places outbound calls | Yes | Yes |
| Books appointments | Yes | Yes |
| Warm transfer to a person | Yes | Yes |
| Text follow-up | Yes | Unconfirmed |
| Call recording | Yes | Yes |
| Transcripts | Yes | Yes |
| CRM sync | Yes | Yes |
| Keep your number (porting) | Unconfirmed | Unconfirmed |
| Spanish | Yes | Unconfirmed |
| Other languages | Yes | Yes |
| Web chat | Unconfirmed | Yes |
| API | Yes | Yes |
| Custom voice | Yes | Unconfirmed |
| Signs a HIPAA BAA | Yes | Yes |
| SOC 2 | SOC 2 Type II | SOC 2 Type II |
Integrations
Both list: Twilio, Telnyx, Vonage, Five9, Genesys, Amazon Connect, Zendesk, Salesforce, HubSpot, Google Calendar, Slack, Zapier.
Only Vapi: Avaya, NICE, Talkdesk, Cisco, GoHighLevel, Apollo.io, Clay, Google Sheets, Notion, Make, n8n.
Only ElevenLabs Agents: Plivo, Exotel, Bandwidth, Sinch, Cal.com, Calendly, Google Drive, Freshdesk, Intercom, ServiceNow, Jira, Telegram, Stripe, Shopify.
Pricing notes
Vapi: Vapi charges a pre-paid hosting fee of $0.05/min. Transcription, LLM and voice are passed through at provider cost with no markup (calculator ranges: Deepgram transcription about $0.0095-$0.0099/min, OpenAI model about $0.0077-$0.0452/min, ElevenLabs voice about $0.0146-$0.0238/min). Vapi telephony/SIP, WebSockets and Daily WebRTC are free; carrier minutes are charged by the provider (Twilio $0.008/min inbound and $0.014/min outbound, Vonage $0.00814/min, Telnyx $0.0055/min). Vapi's own example for 1,000 minutes/month totals an estimated $82-$129. Add-ons on any package: HIPAA compliance $2,000/month (includes standard DPA and BAA), extra concurrency $10 per line per month, extra organizations $20 per org per month. The Pro package fee is 10% of the hosting fee with a $999/month minimum; it is recorded here at the minimum.
ElevenLabs Agents: ElevenLabs' agents pricing page lists ElevenLabs hosting at $0.08 per call minute (included and additional minutes), $0.003 per text message, and $0.16 per minute burst pricing, which applies when calls exceed the plan's concurrency limit (docs: 'Charged at 2x the standard rate'). LLM usage is not included; the pricing table says it is 'based on usage and varies by model'. Telephony is also not included and is listed as 'At cost' through the customer's provider. ElevenLabs' docs say silent periods are billed at 5% of the usual per-minute rate. Starter and Creator showed first-month promotional prices ($1 and $11) on the access date.
Full profiles: Vapi and ElevenLabs Agents, with sources linked.