Posh sells conversational AI only to banks, credit unions and collections agencies. Its Voice Assistant answers inbound calls in place of a touch-tone IVR, authenticates callers by MFA, one-time passcode or PIN, carries out tasks such as balance checks, transfers, loan payoffs and stop payments through the institution’s core banking system, and hands complex calls to staff with context. It connects to the institution’s existing phone system or contact center platform, and a separate product, Posh Outreach, places outbound AI calls and texts for campaigns such as CD maturities and loan onboarding. Posh also sells digital chat, staff knowledge and QA tools, and pricing is by quote.
Posh pricing
No prices were found on posh.ai’s homepage, Voice Assistant, Outreach or AI in banking pages; the only route is a demo request. The pricing unit is not stated.
What it does
- Answers inbound calls
- Yes
- Places outbound calls
- Yes
- Books appointments
- Unconfirmed
- Warm transfer to a person
- Yes
- Text follow-up
- Yes
- Call recording
- Unconfirmed
- Transcripts
- Yes
- CRM sync
- Unconfirmed
- Keep your number (porting)
- Unconfirmed
- Spanish
- Yes
- Other languages
- Yes
- Web chat
- Yes
- API
- Unconfirmed
- Custom voice
- Unconfirmed
The Voice Assistant page says it ‘supports multiple languages, including Spanish’; no other languages are named. A separate product, Posh Translate, is described as ‘Real-time voice interpretation across 100+ languages’ on inbound calls, outbound calls and in-branch.
Integrations
- Genesys Cloud
- Genesys PureConnect
- NICE CXone
- Five9
- RingCentral
- Cisco UCCX
- Avaya Aura
- Avaya IP Office
- Mitel MiVoice Connect
- Altigen
- SharpenCX
- Twilio
- Symitar
- Jack Henry
- Fiserv
- Corelation
- COCC
- Alkami
- Apiture
- Lumin Digital
- NCR
- Q2
- Pindrop
- illuma
- Coconut Software
As listed by Posh. Integrations not listed may still be possible through an API or Zapier.
Security and compliance
- Signs a HIPAA BAA
- Unconfirmed
- SOC 2
- Type II
- Discloses it's an AI
- Unconfirmed
- Consent capture tools
- Unconfirmed
- Do-not-call scrubbing
- Yes
- Calling-hour controls
- Yes
Posh markets only to financial institutions and its pages make no HIPAA or BAA statement.
“Unconfirmed” means Posh's public pages don't say either way. Rules for AI phone calls
Company
- Headquarters
- Boston, MA
- Founded
- 2018
- Built for
- Mid-market, Enterprise
- Industries
- Financial services
Sources
- Posh homepage company, features, compliance, status. Accessed October 15, 2026
- Posh Voice Assistant features, integrations, pricing. Accessed October 15, 2026
- Posh Outreach (proactive voice, SMS and email agents) features, compliance, pricing. Accessed October 15, 2026
- Posh integrations integrations. Accessed October 15, 2026
- Posh AI in banking company, features, compliance. Accessed October 15, 2026
- Posh: Who we are company. Accessed October 15, 2026
- Posh careers company. Accessed October 15, 2026
- Posh trust (security overview) compliance. Accessed October 15, 2026
- Posh privacy policy company, compliance. Accessed October 15, 2026
- Posh partners affiliate. Accessed October 15, 2026
- Posh press release: CU*SOUTH partnership (January 5, 2026) company. Accessed October 15, 2026
Spot something out of date? Email contact@aivoiceagentvendors.com with a link to the vendor's page.
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