Thoughtly
Voice agent platforms, AI outbound calling
Thoughtly provides AI agents that call, text and email inbound leads to qualify them, book meetings and re-engage cold contacts, logging results to the customer's CRM. Agents are built in a no-code builder and can also answer calls on Thoughtly or bring-your-own-carrier numbers. It is sold through demos to sales teams in mortgage, insurance, education, financial services and home services.
- Charges by
- Quote only
- Starts at
- Quote
- How it works
- AI only
- Checked
- October 15, 2026
Thoughtly pricing
| Plan | Price | Includes |
|---|---|---|
| Flex | Quote | 10 concurrent calls; 200+ integrations; two-way CRM sync; email support; self-serve onboarding |
| Scale | Quote | 100+ concurrent calls; dedicated CSM; 99.9% uptime SLA; white-glove onboarding; TCPA/state DNC review; SOC 2 Type II report on request |
| Enterprise | Quote | Custom concurrency; HIPAA/BAA; SSO/SCIM; data residency; custom LLM; PCI scope review; 24/7 phone hotline |
- Thoughtly's pricing page names three plans (Flex, Scale, Enterprise) but publishes no prices; each routes to a demo. Voice minutes are listed as 'Unlimited' on every plan, and usage above a plan's monthly allowances is 'billed in arrears at the end of each cycle'. Bring-your-own carrier (Twilio, Telnyx) is available on all plans; telephony and LLM costs are not stated.
What it does
- Answers inbound calls
- Yes
- Places outbound calls
- Yes
- Books appointments
- Yes
- Warm transfer to a person
- Yes
- Text follow-up
- Yes
- Call recording
- Unconfirmed
- Transcripts
- Yes
- CRM sync
- Yes
- Keep your number (porting)
- Unconfirmed
- Spanish
- Yes
- Other languages
- Yes
- Web chat
- Unconfirmed
- API
- Yes
- Custom voice
- Yes
Thoughtly's languages page says its voice agents speak 34 languages, including English and Spanish.
Integrations
- Attio
- GoHighLevel
- HubSpot
- Keap
- Pipedrive
- Salesforce
- Zoho CRM
- Acuity Scheduling
- Cal.com
- Calendly
- Mindbody
- Zoho Bookings
- Gmail
- Slack
- Airtable
- Google Sheets
- Smartsheet
- Trello
- Typeform
- Zoom
- Make
- Zapier
- Zendesk
- Shopify
- Twilio
- Telnyx
As listed by Thoughtly. Integrations not listed may still be possible through an API or Zapier.
Security and compliance
- Signs a HIPAA BAA
- Yes
- SOC 2
- SOC 2 Type II
- Discloses it's an AI
- Unconfirmed
- Consent capture tools
- Yes
- Do-not-call scrubbing
- Yes
- Calling-hour controls
- Yes
Thoughtly's security page says a 'BAA available for covered entities' and calls the platform 'HIPAA-ready'. The pricing page limits HIPAA/BAA to the Enterprise plan.
“Unconfirmed” means Thoughtly's public pages don't say either way. Rules for AI phone calls
Company
- Headquarters
- New York, NY
- Built for
- Mid-market, Enterprise
- Industries
- Education, Financial services, Insurance, Home services, HVAC, Plumbing, Electrical, Roofing
- Built on
- Customer choice of LLM (GPT, Claude or Gemini) on all plans; custom LLM on Enterprise (per Thoughtly's pricing page).
Sources
- Thoughtly homepage features. Accessed October 15, 2026
- Thoughtly pricing pricing, compliance. Accessed October 15, 2026
- Thoughtly product features. Accessed October 15, 2026
- Thoughtly solutions features. Accessed October 15, 2026
- Thoughtly home services features. Accessed October 15, 2026
- Thoughtly integrations integrations. Accessed October 15, 2026
- Thoughtly company company. Accessed October 15, 2026
- Thoughtly security compliance. Accessed October 15, 2026
- Thoughtly languages features. Accessed October 15, 2026
- Thoughtly help center features. Accessed October 15, 2026
- Thoughtly developer docs features. Accessed October 15, 2026
Spot something out of date? Email contact@aivoiceagentvendors.com with a link to the vendor's page.