Voiceflow
Voice agent platforms, AI customer service agents
Voiceflow is a platform for building, testing and running AI agents for customer support across chat and voice channels, aimed at CX teams and at agencies that build agents for clients. Voice agents can answer inbound calls and place API-triggered outbound calls; outbound calls need a Twilio, Vonage or Telnyx number, because Voiceflow's own numbers don't support outbound calling. Usage is billed in credits on top of a plan fee.
- Charges by
- Usage-based
- Starts at
- Quote
- How it works
- AI only
- Free trial
- Free trial, no credit card required (agencies and partners track)
- Checked
- October 15, 2026
Pricing
Voiceflow's pricing page lists no plan prices. It shows an 'Agencies & Partners' track (free trial, usage-based billing, multi-client workspaces, white-labeling) and a 'Businesses' track that requires a demo for pricing. The billing docs describe four plans (Free, Pro, Business, Enterprise) made up of a monthly plan fee, optional add-ons (editor seats, phone numbers, extra concurrency) and credit-based usage; plan prices are shown only in the dashboard. Voiceflow's credits pricing table lists 'Minutes on phone calls' at $0.05 per unit (self-serve), with speech-to-text billed separately per minute by provider (about $0.0024-$0.02/min) and text-to-speech per 1,000 characters by provider. LLM usage also consumes credits. The table does not state the dollar value of a credit or a separate carrier charge. Each workspace includes one Voiceflow phone number.
What it does
- Answers inbound calls
- Yes
- Places outbound calls
- Yes
- Books appointments
- Yes
- Warm transfer to a person
- Unconfirmed
- Text follow-up
- Yes
- Call recording
- Unconfirmed
- Transcripts
- Unconfirmed
- CRM sync
- Yes
- Keep your number (porting)
- Unconfirmed
- Spanish
- Unconfirmed
- Other languages
- Unconfirmed
- Web chat
- Yes
- API
- Yes
- Custom voice
- Unconfirmed
Integrations
- Zendesk
- Salesforce
- HubSpot
- Shopify
- Airtable
- Google Sheets
- Gmail
- Twilio
- Vonage
- Telnyx
- Make
- Intercom
- Freshdesk
- ServiceNow
- NICE
- Genesys
- Five9
- Amazon Connect
As listed by Voiceflow. Integrations not listed may still be possible through an API or Zapier.
Security and compliance
- Signs a HIPAA BAA
- Unconfirmed
- SOC 2
- SOC 2 Type II
- Discloses it's an AI
- Unconfirmed
Voiceflow lists HIPAA among its compliance pages, but the HIPAA page does not say a BAA is signed; it asks customers to contact security@voiceflow.com to discuss 'the applicable BAA requirements' and eligible services.
“Unconfirmed” means Voiceflow's public pages don't say either way. Rules for AI phone calls
Company
- Built for
- Mid-market, Enterprise
- Built on
- Customer-selected LLMs from major providers (or a bring-your-own model), with speech-to-text from providers such as Deepgram, AssemblyAI, Cartesia, ElevenLabs, Gladia, Google and Soniox, and text-to-speech from providers such as ElevenLabs, Cartesia, Amazon, Microsoft, Google and Rime (per Voiceflow's credits pricing table).
Sources
- Voiceflow pricing pricing, features. Accessed October 15, 2026
- Voiceflow docs: billing pricing. Accessed October 15, 2026
- Voiceflow docs: credits pricing table pricing. Accessed October 15, 2026
- Voiceflow homepage features, integrations, compliance. Accessed October 15, 2026
- Voiceflow integrations integrations. Accessed October 15, 2026
- Voiceflow HIPAA compliance. Accessed October 15, 2026
- Voiceflow SOC 2 compliance. Accessed October 15, 2026
- About Voiceflow company. Accessed October 15, 2026
- Voiceflow docs: connect a phone number features, integrations. Accessed October 15, 2026
- Voiceflow docs: outbound calling features, compliance. Accessed October 15, 2026
- Voiceflow docs: call forward step features. Accessed October 15, 2026
- Voiceflow docs: handoff features, integrations. Accessed October 15, 2026
- Voiceflow docs: environments (deploy index) features. Accessed October 15, 2026
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