Telemarketing (Connecticut Do Not Call and telephonic sales call rules)
- Telephonic sales calls (which include texts) need the consumer's prior express written consent, a signed agreement that names the phone number and the means of contact, such as an automated dialing system, recorded message device or soundboard technology.
- The definition of telephonic sales call excludes calls made in response to a consumer's request or inquiry, calls to existing customers who have not opted out, and business-to-business calls.
- Calls only between 9 a.m. and 8 p.m. in the consumer's local time.
- Within 10 seconds of the start of the call, the caller must say who they are, the purpose of the call, and who they are calling for, then ask whether the consumer wants to continue, end the call, or be removed from the caller's list.
- If asked to stop, the caller must end the call within 10 seconds, remove the consumer, and not sell or share their information.
- Caller ID may not be blocked or made misleading.